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Showing 16 results
  • Thematic Report
    May 18, 2026

    Mid-market enterprises are increasingly emerging as a strategic growth segment within the Human Capital Management (HCM) landscape as organizations scale operations, formalize HR processes, and modernize workforce management practices. These enterprises are seeking cloud-based platforms that…
  • Viewpoint
    April 16, 2024

    The life science industry’s focus on driving improved customer experiences has steadily grown. Investments to improve customer experiences rank among the top priorities of life sciences enterprises. These enterprises must align customer engagement strategies with the…
  • Webinar
    March 07, 2024

    Last year, the outsourcing industry faced a noticeable slowdown in demand. Now, with nudges at a potential recovery in the latter part of 2024, enterprises in the APAC region should proactively prepare for the possibility of…
  • Thematic Report
    March 07, 2024

    Last year, the outsourcing industry faced a noticeable slowdown in demand. Now, with nudges at a potential recovery in the latter part of 2024, enterprises in the APAC region should proactively prepare for the possibility of…
  • Provider Compendium
    Dec. 21, 2023

    In response to the global shift in investment priorities toward personalized Customer Experience (CX) post-pandemic, the life sciences commercial technology space is also redirecting its focus. Adapting to the changing landscape, the industry is increasingly leveraging…
  • Blog
    Nov. 27, 2023

    Deciding betweenServiceNow’s dedicated and shared instances can be challenging for organizations. By comparing the options against seven key parameters ranging from organizational size and business process complexity to the cost of ownership and customization options, enterprises…
  • Provider Compendium
    Oct. 12, 2023

    In the past, the manufacturing industry’s primary focus was on creating standard procedures and managing workers and machines. However, with the advent of Industry 4.0, technology has become more prevalent in many sectors, offering numerous benefits.…
  • Thematic Report
    Sep. 29, 2023

    Home-based healthcare is gaining relevance within the healthcare industry. With evolving customer expectations, improved technological stack, and enhanced focus on patient and member experience, home-based healthcare is emerging as a dominant sector. Providers too, are looking…
  • PEAK Matrix®
    Aug. 28, 2023

    In the past, the manufacturing industry primarily focused on designing standardized manufacturing procedures and managing labor and mechanical systems. However, the advent of Industry 4.0 has led to the widespread adoption of technology across various sectors,…
  • Provider Compendium
    May 03, 2023

    Core administrative operations are a vital component of healthcare plan and payer organizations. However, with the increasing complexity of delivery and implementation options, the legacy Core Administration Processing Solution (CAPS) falls short. The key core administrative…
  • Provider Compendium
    April 03, 2023

    The rapid digitization of the healthcare industry and evolving customer expectations have created a demand for personalized customer experiences across pre-care, care, and post-care interactions. This has prompted healthcare enterprises to adopt Customer Experience (CX) platforms…
  • State of the Market
    March 30, 2023

    The recent rise in Medicare Advantage beneficiaries, coupled with stringent regulatory requirements, has compelled payers to effectively stratify and analyze the risk of their members. The implementation of risk adjustment not only assists health plans in…