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Showing 112 results
  • NEW
    Webinar
    May 26, 2026

    There is no question that GBS organizations are becoming adept at improving service experience. Fewer escalations. Better self-service. Smoother workflows. Higher stakeholder satisfaction. Stronger trust. There is clearly juice in SX. The harder question is whether…
  • Roundtable
    April 16, 2026

    Following our GBS Operating Model FutureCast workshop, Everest Group is convening a select group of GBS leaders for an interactive working session on Thursday, May 07, to pressure test emerging perspectives on reimagining the operating model in the age of agentic AI.  …
  • Roundtable
    March 31, 2026

    Following our GBS Operating Model FutureCast workshop, Everest Group is convening a select group of GBS leaders for an interactive working session on Tuesday, April 14, to pressure test emerging perspectives on reimagining the operating model in the age of agentic AI.  …
  • LinkedIn Live
    Jan. 03, 2026

    Everest Group Engage was heading to London in 2026, bringing senior GBS, sourcing, vendor management, and shared services leaders together with analysts and industry experts. Deborah Kops, Principal of Sourcing Change and Conference Chair for Engage…
  • Webinar Deck
    Oct. 14, 2025

    GBS leaders face rising cost pressures and rapidly evolving business environments, requiring them to deliver greater strategic value at speed. Skills drive individual performance and capabilities enable outcomes, but it is mindsets – the shared beliefs…
  • Briefings
    Oct. 01, 2025

    In a business environment defined by disruption, success isn’t just about resilience, it’s about connected design, planning, and execution. Enterprises that thrive don’t operate in silos; they rethink strategies and action plans to drive growth, agility,…
  • Event
    Aug. 28, 2025

    GBS leaders face rising cost pressures and rapidly evolving business environments, requiring them to deliver greater strategic value at speed. Skills drive individual performance and capabilities enable outcomes, but it is mindsets – the shared beliefs…
  • Aug. 27, 2025

    Welcome to the quietly colossal influence of the Chief Human Resources Officer.
  • LinkedIn Live
    July 24, 2025

    Watch on LinkedIn Global Capability Centers (GCCs) in India rapidly evolved from cost-efficient service hubs to strategic centers of innovation, product development, and digital transformation for global enterprises. As this evolution accelerated, talent development became a…
  • Viewpoint
    July 22, 2025

    The rise of Systems of Execution (SoE) marks a profound evolution in enterprise technology and consulting models. Unlike legacy systems of record and engagement, SoE combine structured data and user signals to autonomously sense, decide, and…
  • Viewpoint
    July 17, 2025

    This report explores the seismic shift unfolding in the consulting landscape as generative AI advances from experimental novelty to core service enabler. In the face of rising client expectations for faster insights, hyper-personalized recommendations, and outcome-based…
  • July 11, 2025

    Ever watched a Michelin-starred chef prepare for a seating? Pots and pans are gleaming, the mise en place is perfection, the sous-chefs are standing at the ready. But none of it matters until the first order…
  • June 22, 2025

    While the CFO role is increasingly focused on growing and transforming the business, at the end of the day, they just can’t leave their cost czar reflexes behind. If you believe that GBS’s value is so…
  • Conference
    June 18, 2025

    A Look Back at a Powerful Gathering Thank you to everyone who joined us for Year Two of Engage in Dallas! The event brought together 300+ executives across 11 industries represented in the Fortune 500, alongside…
  • Viewpoint
    June 10, 2025

    The age of Systems of Execution (SoE) is upon us, where intelligent, autonomous platforms do not just inform decisions but act on them in real time. This shift is rendering traditional systems and static consulting models…
  • Blog
    April 24, 2025

    I’m stumped. Our business process outsourcing brethren have the global business dance moves in goods in spades. They know how to set up and operate a center. They’ve proved their professionals can transform processes and continually…
  • Blog
    April 10, 2025

    You studied finance, computer science, engineering, general business, or even liberal arts in undergraduate school. You slogged through an MBA. Your employer sent you to leadership courses. You may have even paid for a global business…
  • Blog
    Feb. 26, 2025

     I’m not an aficionado of science fiction, but I dimly remember (and haven’t seen) a 1957 film called “The Incredible Shrinking Man.” The story follows Scott Carey, an ordinary man who is exposed to a mysterious radioactive…
  • Thematic Report
    Feb. 17, 2025

    As a supplement to GBS Architectures: One Size Does Not Fit All, we are publishing a comprehensive data book that explores GBS architectures’ core dimensions and vectors. While the main report highlights seven key insights, this…
  • LinkedIn Live
    Feb. 13, 2025

    Watch On LinkedIn Step into the future in this insightful LinkedIn Live with Everest Group experts Hrishi Raj Agarwalla, Vice President, and Ashish Sehdev, Vice President. Join this virtual session as they decode the market shifts…

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