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Showing 203 results
  • NEW
    Webinar
    May 26, 2026

    There is no question that GBS organizations are becoming adept at improving service experience. Fewer escalations. Better self-service. Smoother workflows. Higher stakeholder satisfaction. Stronger trust. There is clearly juice in SX. The harder question is whether…
  • FEATURED
    PEAK Matrix®
    April 30, 2026

    Enterprises are redefining their automation strategies as Agentic Process Automation (APA) evolves from traditional rule-based automation to AI-enabled, agentic, and outcome-driven transformation. This shift reflects a move from standalone automation initiatives to integrated programs that combine…
  • PEAK Matrix®
    March 16, 2026

    Agentic AI refers to AI systems engineered to autonomously interpret business objectives, decompose them into sequenced sub-tasks, and execute coordinated actions to drive measurable outcomes. Unlike rule-based automation that relies on deterministic workflows or copilots that…
  • Innovation Watch
    Dec. 04, 2025

    Agentic AI represents the next leap in enterprise automation, moving beyond predefined rules and static workflows toward systems that can interpret context, make informed decisions, and autonomously execute multi-step actions. These agents can coordinate across processes,…
  • LinkedIn Live
    July 24, 2025

    Watch on LinkedIn Global Capability Centers (GCCs) in India rapidly evolved from cost-efficient service hubs to strategic centers of innovation, product development, and digital transformation for global enterprises. As this evolution accelerated, talent development became a…
  • State of the Market
    July 21, 2025

    Automation is no longer just about driving efficiency; it now encompasses autonomy, adaptability, and intelligent decision-making. As organizations accelerate their shift toward digital-first business models, Intelligent Process Automation (IPA) has become a key operational transformation driver.…
  • Webinar Deck
    July 16, 2025

    Agentic AI is fast becoming the most talked-about breakthrough in enterprise technology, promising transformative outcomes across cost, efficiency, and revenue generation. Yet as organizations explore its potential, they also face rising uncertainty around trust, data governance,…
  • Event
    July 15, 2025

    Agentic AI is fast becoming the most talked-about breakthrough in enterprise technology, promising transformative outcomes across cost, efficiency, and revenue generation. Yet as organizations explore its potential, they also face rising uncertainty around trust, data governance,…
  • Thematic Report
    July 14, 2025

    Agentic AI is an evolved form of artificial intelligence that enables autonomous agents to set goals, make decisions, and take adaptive actions independently. These agents can decompose complex workflows into manageable subtasks, align their actions with…
  • June 04, 2025

    Agentic AI View the full Report
  • Provider Compendium
    May 29, 2025

    Businesses must adapt to the evolving digital landscape to remain competitive and resilient. As manual operations continue to present scalability and accuracy challenges, organizations are increasingly shifting toward digital, automated, and intelligent processes. Intelligent Automation (IA)…
  • Tech Launch Perspective
    May 26, 2025

    Agentic AI is reshaping how enterprises approach AI adoption by enabling intelligent, autonomous, interoperable, and proactive systems. It bridges the gap between systems and humans, enabling organizations to deliver highly personalized, emotionally intelligent, and contextually aware…
  • May 22, 2025

    Agentic AI
  • Innovation Watch
    May 12, 2025

    Organizations are rapidly embracing agentic AI to enhance operational efficiency, lower costs, and respond more effectively to evolving business challenges. It started with basic tools, such as RPA, that handled simple, repetitive tasks. Over time, it…
  • PEAK Matrix®
    April 03, 2025

    To stay competitive, companies are transitioning to a digital-first business model. Manual processes present numerous challenges, prompting enterprises to seek superior alternatives in digital, automated, and intelligent business practices. Intelligent Automation (IA) boosts productivity and streamlines…
  • Blog
    March 12, 2025

    In a bold move to strengthen its artificial intelligence (AI) automation capabilities, ServiceNow announced on March 10, 2025, that it was acquiring Moveworks for US$2.85 billion. The deal is not just another acquisition either – it…
  • LinkedIn Live
    Feb. 13, 2025

    Watch On LinkedIn Step into the future in this insightful LinkedIn Live with Everest Group experts Hrishi Raj Agarwalla, Vice President, and Ashish Sehdev, Vice President. Join this virtual session as they decode the market shifts…
  • See Us At
    Feb. 12, 2025

    Anil Vijayan, Partner at Everest Group, will speak at the upcoming Support (re)Focus event, sharing expert insights on the latest customer experience (CX) transformation trends shaping the industry. He'll be joined by CX leaders, support professionals,…
  • Feb. 03, 2025

    The nasscom GCC Conclave 2025 nominations period is nearly here! Opening on Feb 4, 2025, the nominations will open for GCC leaders to put their businesses forward for recognition. Supported by Strategic Partner Everest Group, the…
  • Viewpoint
    Dec. 06, 2024

    The Indian Banking, Financial Services, and Insurance (BFSI) sector is rapidly evolving, driven by innovation and regulatory compliance. This viewpoint examines key technology trends reshaping the industry, including AI, cloud computing, blockchain, and automation, which are…

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