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Showing 323 results
  • NEW
    Webinar
    May 26, 2026

    There is no question that GBS organizations are becoming adept at improving service experience. Fewer escalations. Better self-service. Smoother workflows. Higher stakeholder satisfaction. Stronger trust. There is clearly juice in SX. The harder question is whether…
  • Roundtable
    April 16, 2026

    Following our GBS Operating Model FutureCast workshop, Everest Group is convening a select group of GBS leaders for an interactive working session on Thursday, May 07, to pressure test emerging perspectives on reimagining the operating model in the age of agentic AI.  …
  • Webinar
    April 10, 2026

    AI and agentic AI mark a potential “Netflix” moment for the software industry, with sharp market reactions wiping billions from SaaS valuations. As traditional models come under pressure, a critical question emerges: is the SaaS model…
  • Roundtable
    March 31, 2026

    Following our GBS Operating Model FutureCast workshop, Everest Group is convening a select group of GBS leaders for an interactive working session on Tuesday, April 14, to pressure test emerging perspectives on reimagining the operating model in the age of agentic AI.  …
  • Viewpoint
    March 12, 2026

    The global services industry has continuously reinvented its delivery model in response to structural shifts in technology, economics, and geopolitics. For decades, enterprises and providers have anchored their global delivery portfolios on traditional determinants such as…
  • Viewpoint
    March 11, 2026

    The next decade will redefine the future of work. Everest Group’s study of over 300 enterprises with annual revenues exceeding US$1 billion reveals strong strategic intent, but uneven execution. Network fragility remains widespread, AI pilots often…
  • Viewpoint
    March 05, 2026

    The US-Israel-Iran conflict has entered a sustained phase of military escalation with continued strikes and disruption in and around the Strait of Hormuz affecting global energy and maritime flows. Higher oil prices, rising freight and insurance…
  • Feb. 24, 2026

    On February 22, 2026, violence escalated in parts of Mexico following a major security operation in Jalisco in which Mexico’s Ministry of National Defense reported the death of Nemesio Rubén Oseguera Cervantes, also known as El…
  • Blog
    Feb. 12, 2026

    Anthropic’s latest Artificial Intelligence (AI) launch has showed clear progress toward agentic behavior and bringing the vision of systems that don’t just assist humans, but increasingly act on their behalf, closer to reality. Although, within hours, US software stocks were sold off sharply and a familiar narrative resurfaced: AI is finally coming…
  • Webinar
    Feb. 04, 2026

    As the year unfolds, organizations are making technology and services spend decisions amid sustained volatility. Enterprise priorities are being set in real time, shaped by economic uncertainty, geopolitical risk, regulatory scrutiny, and increasing pressure to demonstrate…
  • Webinar Deck
    Jan. 13, 2026

    Analyst Relations professionals play a pivotal role in shaping and accelerating the strategic growth initiatives of their internal stakeholders. Yet expectations of AR are rapidly rising, teams are being asked to align more closely with organizational…
  • Webinar
    Jan. 09, 2026

    Today’s technology companies face a major shift. Even the strongest products can’t win alone. Growth now depends on building ecosystems that amplify product value, accelerate adoption, and drive meaningful customer outcomes. In this session, Everest Group…
  • Voice of the Customer
    Dec. 18, 2025

    AI- and automation-enabled workflows, advanced data and analytics capabilities, and increasingly interoperable technology stacks are rapidly and meaningfully transforming the pharma platforms landscape. Together, these shifts are enabling greater efficiency, scalability, and agility across the biopharma…
  • Voice of the Partner
    Dec. 15, 2025

    Global technology ecosystems are rapidly transforming as enterprises increasingly rely on channel partners to deliver integrated, outcome-driven solutions. As technology stacks expand and customer expectations rise, technology providers are reshaping their partner engagement models to drive…
  • Webinar
    Dec. 05, 2025

    Analyst Relations professionals play a pivotal role in shaping and accelerating the strategic growth initiatives of their internal stakeholders. Yet expectations of AR are rapidly rising, teams are being asked to align more closely with organizational…
  • Blog
    Nov. 05, 2025

    In 2006, I visited my first captive center in Bengaluru. At the time, the model was still in its formative years – many multinational organizations were only beginning to explore the potential of setting up their own in-house centers…
  • Market Insights™
    Nov. 05, 2025

  • Market Insights™
    Nov. 05, 2025

  • Webinar Deck
    Sep. 30, 2025

    Global location strategy is evolving at an accelerated pace, driven by escalating geopolitical tensions and the growing influence of AI in reshaping delivery models. These disruptions are fundamentally altering the global sourcing landscape, prompting enterprises, GBS…
  • Event
    Sep. 30, 2025

    Global location strategy is evolving at an accelerated pace, driven by escalating geopolitical tensions and the growing influence of AI in reshaping delivery models. These disruptions are fundamentally altering the global sourcing landscape, prompting enterprises, GBS…

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