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Viewpoint Jan. 09, 2026
Augmented, Not Replaced: the Evolving Role of Humans in Technology-driven Customer Experience (CX)
As customer expectations continue to rise, enterprises are moving beyond transactional customer support to more experience-led service models. This Viewpoint analyzes the evolving role of human agents within technology-driven Customer Experience (CX) environments, emphasizing that automation… -
Viewpoint July 16, 2021
The Future of Healthcare: Accelerating Your Cloud Journey
This viewpoint examines the cloud transformation journey for healthcare enterprises to operate more efficiently and resiliently. With increasing interest in a connected healthcare ecosystem and enterprise digitalization following the pandemic, cloud transformation has gained substantial traction…
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