• Provider Compendium
    Oct. 21, 2024

    Enterprises struggle to define, measure, realize, and refine value from their cloud investments, leading to increased dissatisfaction among cloud-consuming businesses. The gap between cloud promises and reality highlights fragmented cloud cost management and misaligned strategies. Consequently,…
  • PEAK Matrix®
    Aug. 09, 2024

    Enterprises today struggle to define, measure, realize, and refine value from their cloud investments, leading to increased dissatisfaction among cloud-consuming businesses. The gap between cloud promises and the reality highlights fragmented cloud cost management and misaligned…
  • Webinar Deck
    Aug. 21, 2017

    As most of us know first hand, the global services industry is in the midst of interesting times. Disruptions, such as digital technologies, regulatory changes, and geo-political dynamics are challenging the way services are delivered as…
  • Thematic Report
    May 29, 2015

    Introduction The rise of offshored services during the 2000s attracted significant attention and criticism for its impact on organizations and people in the United States and Canada. As the offshoring industry has matured, the need for…