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  • NEW
    Webinar
    May 26, 2026

    There is no question that GBS organizations are becoming adept at improving service experience. Fewer escalations. Better self-service. Smoother workflows. Higher stakeholder satisfaction. Stronger trust. There is clearly juice in SX. The harder question is whether…
  • Market Insights™
    May 19, 2026

  • Location Spotlight
    May 18, 2026

    Everest Group’s Location Spotlight reports assess established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of the competition in understanding key market…
  • Location Spotlight
    April 30, 2026

    Everest Group’s Location Spotlight reports assess established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of the competition in understanding key market…
  • Market Insights™
    April 20, 2026

  • Roundtable
    April 16, 2026

    Following our GBS Operating Model FutureCast workshop, Everest Group is convening a select group of GBS leaders for an interactive working session on Thursday, May 07, to pressure test emerging perspectives on reimagining the operating model in the age of agentic AI.  …
  • Roundtable
    March 31, 2026

    Following our GBS Operating Model FutureCast workshop, Everest Group is convening a select group of GBS leaders for an interactive working session on Tuesday, April 14, to pressure test emerging perspectives on reimagining the operating model in the age of agentic AI.  …
  • Location Spotlight
    March 18, 2026

    Everest Group’s Location Spotlight reports assess established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners and location strategy professionals stay ahead of the competition in understanding key market…
  • Location Spotlight
    Feb. 06, 2026

    Everest Group’s Location Spotlight reports assess established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of the competition in understanding key market…
  • Location Spotlight
    Jan. 05, 2026

    Everest Group’s Location Spotlight reports assess established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of the competition in understanding key market…
  • LinkedIn Live
    Jan. 03, 2026

    Everest Group Engage was heading to London in 2026, bringing senior GBS, sourcing, vendor management, and shared services leaders together with analysts and industry experts. Deborah Kops, Principal of Sourcing Change and Conference Chair for Engage…
  • Thematic Report
    Nov. 21, 2025

    Global organizations are increasingly seeking ways to optimize multilingual service delivery to better connect with diverse customer bases. While English remains the dominant business language, the ability to engage customers in their native languages has become…
  • LinkedIn Live
    Nov. 19, 2025

    In an evolving landscape where analyst relations (AR) shape market perception and business success, leaders continued to look for proven tactics embraced by experienced AR professionals. Everest Group’s Katrina Menzigian, along with industry experts from other…
  • Webinar
    Nov. 18, 2025

    In 2025, transformation remains at the forefront of the global services industry. With AI reshaping the solutioning landscape and costs remaining volatile, the rules of deal structuring are changing rapidly. Additionally, sourcing models and delivery economics…
  • Market Insights™
    Nov. 05, 2025

  • Market Insights™
    Nov. 05, 2025

  • Market Insights™
    Nov. 05, 2025

  • Market Insights™
    Nov. 04, 2025

  • Event
    Oct. 23, 2025

    In 2025, transformation remains at the forefront of the global services industry. With AI reshaping the solutioning landscape and costs remaining volatile, the rules of deal structuring are changing rapidly. Additionally, sourcing models and delivery economics…
  • Webinar Deck
    Oct. 14, 2025

    GBS leaders face rising cost pressures and rapidly evolving business environments, requiring them to deliver greater strategic value at speed. Skills drive individual performance and capabilities enable outcomes, but it is mindsets – the shared beliefs…

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