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Showing 106 results
  • NEW
    Webinar
    May 26, 2026

    There is no question that GBS organizations are becoming adept at improving service experience. Fewer escalations. Better self-service. Smoother workflows. Higher stakeholder satisfaction. Stronger trust. There is clearly juice in SX. The harder question is whether…
  • Roundtable
    April 16, 2026

    Following our GBS Operating Model FutureCast workshop, Everest Group is convening a select group of GBS leaders for an interactive working session on Thursday, May 07, to pressure test emerging perspectives on reimagining the operating model in the age of agentic AI.  …
  • Roundtable
    March 31, 2026

    Following our GBS Operating Model FutureCast workshop, Everest Group is convening a select group of GBS leaders for an interactive working session on Tuesday, April 14, to pressure test emerging perspectives on reimagining the operating model in the age of agentic AI.  …
  • Provider Compendium
    Feb. 09, 2026

    Cloud security has evolved from a compliance-led function into a strategic business enabler that supports enterprise modernization, resilience, and innovation. As organizations scale cloud programs to support digital agility, AI adoption, and hybrid work models, they…
  • LinkedIn Live
    Jan. 03, 2026

    Everest Group Engage was heading to London in 2026, bringing senior GBS, sourcing, vendor management, and shared services leaders together with analysts and industry experts. Deborah Kops, Principal of Sourcing Change and Conference Chair for Engage…
  • PEAK Matrix®
    Dec. 16, 2025

    Rising hybrid and multi-cloud adoption, API and machine-identity volumes, and the proliferation of cloud-native architectures have elevated cloud security from an operational necessity to a board-level priority. Beyond traditional configuration management, enterprises must now secure containers,…
  • Blog
    Dec. 03, 2025

    Telecommunication providers and Global System Integrators (GSIs) are entering a new phase of strategic convergence driven by evolving market dynamics and rapid technology advances. Both types of providers face growing pressures to evolve, and their collaboration is emerging as a key pathway to strengthen competitiveness and unlock new revenue growth opportunities.  Telcos are experiencing sustained margin pressures as connectivity-led business models become…
  • LinkedIn Live
    Nov. 19, 2025

    In an evolving landscape where analyst relations (AR) shape market perception and business success, leaders continued to look for proven tactics embraced by experienced AR professionals. Everest Group’s Katrina Menzigian, along with industry experts from other…
  • Webinar Deck
    Oct. 14, 2025

    GBS leaders face rising cost pressures and rapidly evolving business environments, requiring them to deliver greater strategic value at speed. Skills drive individual performance and capabilities enable outcomes, but it is mindsets – the shared beliefs…
  • Briefings
    Oct. 01, 2025

    In a business environment defined by disruption, success isn’t just about resilience, it’s about connected design, planning, and execution. Enterprises that thrive don’t operate in silos; they rethink strategies and action plans to drive growth, agility,…
  • Event
    Aug. 28, 2025

    GBS leaders face rising cost pressures and rapidly evolving business environments, requiring them to deliver greater strategic value at speed. Skills drive individual performance and capabilities enable outcomes, but it is mindsets – the shared beliefs…
  • Aug. 27, 2025

    Welcome to the quietly colossal influence of the Chief Human Resources Officer.
  • Aug. 20, 2025

    IT Investments View the full report
  • State of the Market
    Aug. 05, 2025

    The global IT services for telecom market is growing slowly, driven by macroeconomic headwinds, regulatory complexities, market saturation, and an increasingly complex cyber-risk landscape. Despite these challenges, telecom enterprises are ramping up investments in AI-enabled operations,…
  • July 11, 2025

    Ever watched a Michelin-starred chef prepare for a seating? Pots and pans are gleaming, the mise en place is perfection, the sous-chefs are standing at the ready. But none of it matters until the first order…
  • Tech Launch Perspective
    June 26, 2025

    As enterprise AI adoption accelerates, organizations are ramping up investments in infrastructure capable of supporting a broad spectrum of AI workloads, from training to inference, across data center, cloud, and edge environments. AI is fueling demand…
  • June 22, 2025

    While the CFO role is increasingly focused on growing and transforming the business, at the end of the day, they just can’t leave their cost czar reflexes behind. If you believe that GBS’s value is so…
  • Conference
    June 18, 2025

    A Look Back at a Powerful Gathering Thank you to everyone who joined us for Year Two of Engage in Dallas! The event brought together 300+ executives across 11 industries represented in the Fortune 500, alongside…
  • Blog
    April 24, 2025

    I’m stumped. Our business process outsourcing brethren have the global business dance moves in goods in spades. They know how to set up and operate a center. They’ve proved their professionals can transform processes and continually…
  • Blog
    April 10, 2025

    You studied finance, computer science, engineering, general business, or even liberal arts in undergraduate school. You slogged through an MBA. Your employer sent you to leadership courses. You may have even paid for a global business…

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