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Showing 90 results
  • NEW
    Webinar
    May 26, 2026

    There is no question that GBS organizations are becoming adept at improving service experience. Fewer escalations. Better self-service. Smoother workflows. Higher stakeholder satisfaction. Stronger trust. There is clearly juice in SX. The harder question is whether…
  • Roundtable
    April 16, 2026

    Following our GBS Operating Model FutureCast workshop, Everest Group is convening a select group of GBS leaders for an interactive working session on Thursday, May 07, to pressure test emerging perspectives on reimagining the operating model in the age of agentic AI.  …
  • Roundtable
    March 31, 2026

    Following our GBS Operating Model FutureCast workshop, Everest Group is convening a select group of GBS leaders for an interactive working session on Tuesday, April 14, to pressure test emerging perspectives on reimagining the operating model in the age of agentic AI.  …
  • LinkedIn Live
    Jan. 03, 2026

    Everest Group Engage was heading to London in 2026, bringing senior GBS, sourcing, vendor management, and shared services leaders together with analysts and industry experts. Deborah Kops, Principal of Sourcing Change and Conference Chair for Engage…
  • Provider Compendium
    Dec. 30, 2025

    Enterprises are repositioning quality from a downstream testing activity to a strategic engineering capability embedded across the software development life cycle. As digital, cloud, and AI initiatives scale, expectations are moving beyond defect identification toward resilience,…
  • PEAK Matrix®
    Nov. 13, 2025

    Enterprises are elevating quality from a downstream test phase to a strategic engineering discipline woven through the software development life cycle. As digital, cloud, and AI programs scale, expectations shift from defect detection to resilience, velocity,…
  • Viewpoint
    Nov. 10, 2025

    As enterprises accelerate digital transformation and embrace next-generation technologies such as AI, generative AI, and cloud-native platforms, managing quality at scale has become increasingly complex. Traditional tool-centric quality approaches fall short in addressing fragmented processes, inconsistent…
  • PEAK Matrix®
    Oct. 29, 2025

    Enterprises are reimagining quality as a strategic engineering function rather than a downstream testing activity. As a result, demand for specialized Quality Engineering (QE) services is growing rapidly across industries. This analysis shows how the specialists…
  • Webinar Deck
    Oct. 14, 2025

    GBS leaders face rising cost pressures and rapidly evolving business environments, requiring them to deliver greater strategic value at speed. Skills drive individual performance and capabilities enable outcomes, but it is mindsets – the shared beliefs…
  • Briefings
    Oct. 01, 2025

    In a business environment defined by disruption, success isn’t just about resilience, it’s about connected design, planning, and execution. Enterprises that thrive don’t operate in silos; they rethink strategies and action plans to drive growth, agility,…
  • Event
    Aug. 28, 2025

    GBS leaders face rising cost pressures and rapidly evolving business environments, requiring them to deliver greater strategic value at speed. Skills drive individual performance and capabilities enable outcomes, but it is mindsets – the shared beliefs…
  • Aug. 27, 2025

    Welcome to the quietly colossal influence of the Chief Human Resources Officer.
  • July 11, 2025

    Ever watched a Michelin-starred chef prepare for a seating? Pots and pans are gleaming, the mise en place is perfection, the sous-chefs are standing at the ready. But none of it matters until the first order…
  • June 22, 2025

    While the CFO role is increasingly focused on growing and transforming the business, at the end of the day, they just can’t leave their cost czar reflexes behind. If you believe that GBS’s value is so…
  • Conference
    June 18, 2025

    A Look Back at a Powerful Gathering Thank you to everyone who joined us for Year Two of Engage in Dallas! The event brought together 300+ executives across 11 industries represented in the Fortune 500, alongside…
  • Blog
    April 24, 2025

    I’m stumped. Our business process outsourcing brethren have the global business dance moves in goods in spades. They know how to set up and operate a center. They’ve proved their professionals can transform processes and continually…
  • Blog
    April 10, 2025

    You studied finance, computer science, engineering, general business, or even liberal arts in undergraduate school. You slogged through an MBA. Your employer sent you to leadership courses. You may have even paid for a global business…
  • Blog
    Feb. 26, 2025

     I’m not an aficionado of science fiction, but I dimly remember (and haven’t seen) a 1957 film called “The Incredible Shrinking Man.” The story follows Scott Carey, an ordinary man who is exposed to a mysterious radioactive…
  • Thematic Report
    Feb. 17, 2025

    As a supplement to GBS Architectures: One Size Does Not Fit All, we are publishing a comprehensive data book that explores GBS architectures’ core dimensions and vectors. While the main report highlights seven key insights, this…
  • Thematic Report
    Jan. 31, 2025

    For over three decades, Global Business Services (GBS) has been a key operational model designed to align with enterprise needs. A complex interplay of enterprise power structures, scale, and functional priorities shapes GBS architectures. Since GBS…

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