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Showing 35 results
  • Voice of the Partner
    Dec. 15, 2025

    Global technology ecosystems are rapidly transforming as enterprises increasingly rely on channel partners to deliver integrated, outcome-driven solutions. As technology stacks expand and customer expectations rise, technology providers are reshaping their partner engagement models to drive…
  • Viewpoint
    Nov. 27, 2024

    Rapid generative AI adoption across enterprise functions presents diverse opportunities and significant challenges. Organizations recognize clear pathways to enhanced productivity and new revenue streams, yet most deployments remain cautious and limited, yielding minimal rewards. Despite widespread…
  • Thematic Report
    May 31, 2024

    In 2024, gen AI emerges as a vital technology, enhancing capabilities of enterprises and providers in the application services sector. Enterprises are embedding gen AI in applications to drive operational efficiency, foster business innovation, and drive…
  • Viewpoint
    Jan. 20, 2023

    Enterprises are increasing their technology investments with a view to redefine their business strategies, talent acquisition models, and customer engagement methodologies, which, in turn, is driving up expectations from the enterprise quality function. This function is…
  • Thematic Report
    Aug. 12, 2022

    Low code is emerging as a key technology for enterprises to rapidly develop and deploy custom applications and accelerate their digital transformation journey. Multiple low code platform providers have surfaced in the past few years, offering…
  • Webinar Deck
    July 06, 2021

    On July 6, Everest Group hosted a webinar titled, "Sourcing for IT Specialist Capabilities – the What, Why, and How." Enterprises today are looking for specific IT service provider roles to help balance multiple objectives within…
  • Viewpoint
    June 08, 2021

    As enterprises ramp up their digital transformation initiatives, the strategic sourcing function faces the challenging task of establishing and orchestrating an IT services vendor portfolio that can help these companies fulfill their business objectives. This digital…
  • Webinar Deck
    Nov. 12, 2020

    On November 12, Everest Group hosted a webinar titled, "ITO 2021: Changes in the Marketplace You Need to Understand." As the year of the pandemic draws to a close, the only thing all of us can…
  • Viewpoint
    June 18, 2020

    Beginning as a regional health crisis, COVID-19 has spread globally, creating a health crisis of historic proportions. Not only has the virus adversely impacted human health, it has also significantly disrupted the global services industry. The…
  • Viewpoint
    Feb. 25, 2020

    Enterprises are increasingly leveraging technology to improve operations, evolve business models, and ultimately enhance stakeholder experience. This technology leverage is changing the very way organizations are operating, and, consequently, expectations from IT are changing significantly as…
  • Viewpoint
    Sep. 10, 2019

    Current IT automation initiatives often focus on IT cost and productivity, rather than on comprehensive business value creation. Consequently, enterprise expectations around cost reduction tend to be highly unrealistic, leading to dissatisfaction. Above all, an IT…
  • Viewpoint
    Feb. 04, 2019

    The life sciences industry is facing an inflection point. While patients and consumers have a fundamental trust deficit for a variety of reasons (adverse events, pricing, drug recalls, slow drug development efforts, and GxP compliance), healthcare…
  • PEAK Matrix®
    June 29, 2018

    The European Union’s adoption of General Data Protection Regulation (GDPR), that has come into effect from May 2018, directly impacts all companies based in, or doing business with companies/individuals based in the European Economic Area (EEA).…
  • PEAK Matrix®
    May 30, 2018

    The QA landscape has been evolving over the past decade and there is a clear shift from independent testing of applications to a more holistic brand assurance of business processes and outcomes. Even as enterprises adopt…
  • Thematic Report
    Feb. 16, 2018

    Every year a large portion of the sourced services market comes back to the planning/negotiating table as contracts keep expiring. Most of these deals had originally been procured via a competitive process involving Request for Proposals…
  • Viewpoint
    Dec. 22, 2017

    The application services industry has evolved and grown over the last three decades with the adoption of new technologies and delivery models. The technology ecosystem has expanded to comprise companies delivering applications across SaaS, traditional license,…
  • PEAK Matrix®
    Nov. 03, 2017

    Application modernization has become one of the core priorities for executive IT stakeholders, as legacy application portfolios slow down the pace of innovation and limit the organization’s ability to respond rapidly to dynamic market changes. Enterprises…
  • Viewpoint
    July 10, 2017

    Quality assurance (QA) has been a critical, if underinvested, segment in the enterprise IT landscape. As enterprises increasingly focus on digitalization, the way that QA services are being delivered is also transforming: Digitalization is leading to…
  • PEAK Matrix®
    June 30, 2017

    The concept of automation has been around for long, specifically in context of automating manual tasks in Software Development Life Cycle (SDLC) such as code build and test execution. However, we are now witnessing an increasing…
  • PEAK Matrix®
    June 30, 2017

    As enterprises aim to achieve agility, flexibility & mobility, and optimize cost, SaaS-based solutions have witnessed rapid adoption across industries, geographies, and enterprise functions. Modernization of employee experience and management is considered vital for enterprises’ digital…

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