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Showing 23 results
  • Viewpoint
    March 11, 2026

    The next decade will redefine the future of work. Everest Group’s study of over 300 enterprises with annual revenues exceeding US$1 billion reveals strong strategic intent, but uneven execution. Network fragility remains widespread, AI pilots often…
  • Webinar Deck
    July 06, 2021

    On July 6, Everest Group hosted a webinar titled, "Sourcing for IT Specialist Capabilities – the What, Why, and How." Enterprises today are looking for specific IT service provider roles to help balance multiple objectives within…
  • State of the Market
    Oct. 31, 2019

    About 85% of enterprises believe that IT infrastructure is the bedrock of business transformation initiatives. However, most enterprises believe that their current IT infrastructure services model is not ready to cater to their digital needs. Digital…
  • PEAK Matrix®
    June 28, 2019

    Although the focus of workplace services has shifted from user productivity to user experience, the consumers of these services are still viewed as users, rather than humans. Enterprises need to realize that employees are not mere…
  • State of the Market
    July 24, 2018

    About 72% of the enterprises cite IT infrastructure services as a key hurdle in becoming a digital first enterprise. Most enterprises believe their infrastructure services are not moving fast enough to support and drive the future…
  • PEAK Matrix®
    July 19, 2018

    IT infrastructure services automation is one of the top priorities of enterprises and service providers alike. However, most enterprises are yet to derive commensurate benefits from their automation investments and lack a long-term transformational roadmap. As…
  • PEAK Matrix®
    June 19, 2018

    There is significant confusion in the market in terms of what the digital workplace entails. Many enterprises are misled into adopting a workplace service model with second-generation, cost effectiveness-centric solutions, overlaid with a veneer of next-generation…
  • Viewpoint
    May 10, 2018

    The enterprise workplace is undergoing a profound transformation in today’s digital age. Fundamental organizational structures and talent models across industries are experiencing significant disruption: More than 65% of large enterprises believe that a majority of employees…
  • Thematic Report
    Feb. 22, 2018

    A large portion of the sourced services market comes back to the planning/negotiating table as contracts keep expiring. Most of these deals had originally been procured via a competitive process involving Request for Proposals (RFPs), capability…
  • State of the Market
    Nov. 27, 2017

    The rapid strides in technology in context of cloud-based delivery models, software-defined infrastructure, automation, containerization, and serverless computing are leading towards a collapsing technology stack, which is set to have a profound impact on the IT…
  • PEAK Matrix®
    July 13, 2017

    As focus on user experience within workplace services continues to rise, “digital workplace” is coming into common parlance. However, there is significant market confusion as to what a digital workplace truly stands for and what defines…
  • PEAK Matrix®
    April 18, 2017

    In today’s digital age, where “applications are the business,” establishing an agile, resilient, and cost-effective IT infrastructure has become critical for enterprises. The need for “business-aligned” IT infrastructure has translated into mainstream adoption of next-generation IT…
  • Thematic Report
    Feb. 23, 2017

    Enterprise dissatisfaction is at an all-time high with respect to traditional issues, such as project management, execution, and pricing, as well as lack of meaningful innovation. Additionally, disruptive factors such as saturation, slowing growth rate, and…
  • Thematic Report
    Sep. 07, 2016

    Introduction The lack of a “coherent and business context-centered” IT infrastructure service automation strategy currently inhibits enterprises from realizing desired benefits from IT infrastructure investments. Enterprises need a sound automation strategy that: Offers high agility and…
  • State of the Market
    July 26, 2016

    Introduction Infrastructure As Code (IAC) has thrown DevOps a lifeline – it offers a comprehensive approach for automating the end-to-end provisioning and management of IT infrastructure through code, which is built and maintained based on software…
  • PEAK Matrix®
    June 17, 2016

    User experience has taken center-stage in the workplace – today’s enterprises are tasked with building a digital workplace that can mirror the personal digital lives of employees and help create a brand and environment that is…
  • Thematic Report
    March 01, 2016

    Introduction Enterprises are beginning to challenge the traditional engagement models and deal constructs as new mechanisms of pricing and consuming services emerge. While larger service providers are investing in expanding their solutions portfolio, they are getting…
  • PEAK Matrix®
    Sep. 17, 2015

    Introduction Tough economic conditions are pushing European enterprises to derive meaningful and cost effective process changes to improve end-user productivity within their workplace environments. However, ownership of data as well as regulatory & compliance requirements continue…
  • Thematic Report
    July 22, 2015

    Introduction Rapid device & application proliferation, technology disruptions, globalization of businesses, and burgeoning IT costs are pushing enterprises to invest in radical service desk optimization initiatives. Everest Group believes that a carefully implemented “shift-left” strategy can…
  • PEAK Matrix®
    June 15, 2015

    INTRODUCTION Today’s enterprise workplace is characterized by a strong focus on improving the overall end-user experience by offering secure and on-demand access to applications and data across the devices of choice, based on the individual personas…

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