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  • Blog
    April 28, 2026

    The marketplace is changing. Two marquee moves in July reset expectations for how large service providers will deliver operations at scale: Capgemini agreed to acquire WNS to build an agentic‑Artificial Intelligence (AI) powered intelligent operations leader,…
  • Roundtable
    April 16, 2026

    Following our GBS Operating Model FutureCast workshop, Everest Group is convening a select group of GBS leaders for an interactive working session on Thursday, May 07, to pressure test emerging perspectives on reimagining the operating model in the age of agentic AI.  …
  • Webinar
    April 10, 2026

    AI and agentic AI mark a potential “Netflix” moment for the software industry, with sharp market reactions wiping billions from SaaS valuations. As traditional models come under pressure, a critical question emerges: is the SaaS model…
  • Roundtable
    March 31, 2026

    Following our GBS Operating Model FutureCast workshop, Everest Group is convening a select group of GBS leaders for an interactive working session on Tuesday, April 14, to pressure test emerging perspectives on reimagining the operating model in the age of agentic AI.  …
  • Viewpoint
    March 11, 2026

    The next decade will redefine the future of work. Everest Group’s study of over 300 enterprises with annual revenues exceeding US$1 billion reveals strong strategic intent, but uneven execution. Network fragility remains widespread, AI pilots often…
  • LinkedIn Live
    Feb. 24, 2026

    Payer operations were reaching a structural inflection point. As cost pressure, regulatory scrutiny, and AI-enabled operating models reshaped the landscape, payer leaders had to rethink how sourcing and operating design delivered measurable business outcomes. In this…
  • PEAK Matrix®
    Feb. 19, 2026

    Healthcare payers are navigating volatile medical costs, limited premium growth, and fragmented legacy systems. At the same time, regulatory and quality requirements are intensifying, with the Centers for Medicare and Medicaid Services (CMS) advancing interoperability and…
  • Blog
    Feb. 12, 2026

    Anthropic’s latest Artificial Intelligence (AI) launch has showed clear progress toward agentic behavior and bringing the vision of systems that don’t just assist humans, but increasingly act on their behalf, closer to reality. Although, within hours, US software stocks were sold off sharply and a familiar narrative resurfaced: AI is finally coming…
  • Webinar
    Feb. 04, 2026

    As the year unfolds, organizations are making technology and services spend decisions amid sustained volatility. Enterprise priorities are being set in real time, shaped by economic uncertainty, geopolitical risk, regulatory scrutiny, and increasing pressure to demonstrate…
  • Webinar Deck
    Jan. 13, 2026

    Analyst Relations professionals play a pivotal role in shaping and accelerating the strategic growth initiatives of their internal stakeholders. Yet expectations of AR are rapidly rising, teams are being asked to align more closely with organizational…
  • Webinar
    Jan. 09, 2026

    Today’s technology companies face a major shift. Even the strongest products can’t win alone. Growth now depends on building ecosystems that amplify product value, accelerate adoption, and drive meaningful customer outcomes. In this session, Everest Group…
  • Voice of the Customer
    Dec. 18, 2025

    AI- and automation-enabled workflows, advanced data and analytics capabilities, and increasingly interoperable technology stacks are rapidly and meaningfully transforming the pharma platforms landscape. Together, these shifts are enabling greater efficiency, scalability, and agility across the biopharma…
  • Voice of the Partner
    Dec. 15, 2025

    Global technology ecosystems are rapidly transforming as enterprises increasingly rely on channel partners to deliver integrated, outcome-driven solutions. As technology stacks expand and customer expectations rise, technology providers are reshaping their partner engagement models to drive…
  • Webinar
    Dec. 05, 2025

    Analyst Relations professionals play a pivotal role in shaping and accelerating the strategic growth initiatives of their internal stakeholders. Yet expectations of AR are rapidly rising, teams are being asked to align more closely with organizational…
  • Blog
    Nov. 18, 2025

    The next chapter of payer operations   The US healthcare landscape is grappling with rising costs, regulatory pressure, and eroding trust. Major payers such as UnitedHealth Group, Elevance, Humana, and CVS Health are reporting medical loss ratios (MLRs) near 88-90%, squeezing margins…
  • Blog
    Nov. 05, 2025

    In 2006, I visited my first captive center in Bengaluru. At the time, the model was still in its formative years – many multinational organizations were only beginning to explore the potential of setting up their own in-house centers…
  • Market Insights™
    Nov. 05, 2025

  • Market Insights™
    Nov. 05, 2025

  • State of the Market
    Oct. 31, 2025

    Clinical and Care Management (CCM) is becoming a strategic priority for healthcare enterprises, driven by the need to improve outcomes, contain costs, and comply with intensifying regulatory demands. Once seen primarily as a cost-control function, CCM…
  • Voice of the Customer
    July 29, 2025

    Enterprises face a surge in identities, human, machine, and application, across on-premises, multi-cloud, and edge environments. Against that backdrop, Identity and Access Management (IAM) technology has become the control plane for enforcing Zero-trust policies, ensuring compliance…

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