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Showing 134 results
  • Market Insights™
    May 19, 2026

  • Blog
    April 28, 2026

    The marketplace is changing. Two marquee moves in July reset expectations for how large service providers will deliver operations at scale: Capgemini agreed to acquire WNS to build an agentic‑Artificial Intelligence (AI) powered intelligent operations leader,…
  • Provider Profiles
    March 31, 2026

    This report provides Everest Group’s quarterly assessment of a service provider’s risk profile across financial, operational, governance, and reputational dimensions. It evaluates provider-related news events to assess factors impacting the provider’s risk posture, including financial performance,…
  • Provider Profiles
    March 31, 2026

    This report provides Everest Group’s quarterly assessment of a service provider’s risk profile across financial, operational, governance, and reputational dimensions. It evaluates provider-related news events to assess factors impacting the provider’s risk posture, including financial performance,…
  • Provider Profiles
    March 31, 2026

    This report provides Everest Group’s quarterly assessment of a service provider’s risk profile across financial, operational, governance, and reputational dimensions. It evaluates provider-related news events to assess factors impacting the provider’s risk posture, including financial performance,…
  • Provider Profiles
    March 31, 2026

    This report provides Everest Group’s quarterly assessment of a service provider’s risk profile across financial, operational, governance, and reputational dimensions. It evaluates provider-related news events to assess factors impacting the provider’s risk posture, including financial performance,…
  • Provider Profiles
    March 31, 2026

    This report provides Everest Group’s quarterly assessment of a service provider’s risk profile across financial, operational, governance, and reputational dimensions. It evaluates provider-related news events to assess factors impacting the provider’s risk posture, including financial performance,…
  • Thematic Report
    March 12, 2026

    Market Vista™ Q1 2026 presents data, analysis, and insights on transaction trends, major outsourcing deals, provider developments, including the latest developments in next-generation technologies such as digital services, Global Business Services (GBS) market dynamics, and emerging…
  • LinkedIn Live
    Feb. 24, 2026

    Payer operations were reaching a structural inflection point. As cost pressure, regulatory scrutiny, and AI-enabled operating models reshaped the landscape, payer leaders had to rethink how sourcing and operating design delivered measurable business outcomes. In this…
  • PEAK Matrix®
    Feb. 19, 2026

    Healthcare payers are navigating volatile medical costs, limited premium growth, and fragmented legacy systems. At the same time, regulatory and quality requirements are intensifying, with the Centers for Medicare and Medicaid Services (CMS) advancing interoperability and…
  • Location Spotlight
    Jan. 05, 2026

    Everest Group’s Location Spotlight reports assess established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of the competition in understanding key market…
  • Provider Compendium
    Dec. 30, 2025

    Enterprises are repositioning quality from a downstream testing activity to a strategic engineering capability embedded across the software development life cycle. As digital, cloud, and AI initiatives scale, expectations are moving beyond defect identification toward resilience,…
  • Thematic Report
    Dec. 08, 2025

    Market Vista™ Q4 2025 presents data, analysis, and insights on transaction trends, major outsourcing deals, provider developments, including the latest developments in next-generation technologies such as digital services, Global Business Services (GBS) market dynamics, and emerging…
  • Provider Snapshot
    Dec. 03, 2025

    Everest Group’s Provider Snapshots provide comprehensive and fact-based overviews of leading providers across several dimensions, including financial performance, offerings, client base, delivery presence, and key developments. These reports are ideal references and starting points for enterprises…
  • Blog
    Nov. 18, 2025

    The next chapter of payer operations   The US healthcare landscape is grappling with rising costs, regulatory pressure, and eroding trust. Major payers such as UnitedHealth Group, Elevance, Humana, and CVS Health are reporting medical loss ratios (MLRs) near 88-90%, squeezing margins…
  • PEAK Matrix®
    Nov. 13, 2025

    Enterprises are elevating quality from a downstream test phase to a strategic engineering discipline woven through the software development life cycle. As digital, cloud, and AI programs scale, expectations shift from defect detection to resilience, velocity,…
  • Viewpoint
    Nov. 10, 2025

    As enterprises accelerate digital transformation and embrace next-generation technologies such as AI, generative AI, and cloud-native platforms, managing quality at scale has become increasingly complex. Traditional tool-centric quality approaches fall short in addressing fragmented processes, inconsistent…
  • Provider Snapshot
    Nov. 05, 2025

    Everest Group’s Provider Snapshots provide comprehensive and fact-based overviews of leading providers across several dimensions, including financial performance, offerings, client base, delivery presence, and key developments. These reports are ideal references and starting points for enterprises…
  • Market Insights™
    Nov. 04, 2025

  • Market Insights™
    Nov. 04, 2025

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