Top Trends in the Customer Experience Management Industry | In the News

David Rickard, Vice President at Everest Group, explains the current state of customer experience management (CXM) and what’s next for BPOs that invest in digital in this podcast.

Everest Group has found that there has been growth across all industries. Still, the most significant and fastest-growing verticals are in technology, including retail and online retail brands, due to increased demand.