Despite the pandemic, the IT-business process management sector in the country managed to post very modest or flat growth both in terms of jobs and revenues in 2020, but expects strong rebound this year.
In a separate recalibration study conducted by the Everest Group, the some strategic imperatives were identified to help the industry achieve its potential to attain headcount growth of 5 percent and revenue growth of 5.5 percent per annum from 2021 to 2022.
