On the heels of learnings from the COVID-19 shutdown, the Business Process Services (BPS) industry, is poised for its next evolution—BPS 4.0—an era of agile, efficient, and transformative delivery of next-gen services to enterprises.
A joint study by the Everest Group and India’s NASSCOM noted that 88% of respondents agreed that COVID-19 has hastened the arrival of a new era in the industry.
