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Market Insights™
Engagements Between Enterprises and BPS Providers Are Fundamentally Shifting in BPS 4.0 | Market Insights™
February 5, 2021
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BPS 4.0
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BPS 4.0
GBS
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Who We Serve
Corporate Function Leaders
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IT Leaders
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Service Providers
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Global Business Services / Shared Services Leaders
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Sourcing and Vendor Management Leaders
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Industries
Banking & Financial Services
Insurance
Healthcare Payers
Healthcare Providers
Life Sciences
Other Industries
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What We Offer
Consulting
Digital Transformation
Sourcing Execution
Transition & Transformation
Vendor Management & Governance
Global Business Services / Shared Services
Back
Custom Decision Support
Benchmarking
Locations
Market Assessments
Peer Intelligence
Pricing & Contracting
Provider Capabilities
Talent
Back
Memberships
For Enterprises
Outsourcing Excellence Membership
GBS / Shared Services Membership
IT & Digital Transformation Membership
Back
For Service Providers
For All Others
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Published Research
Our Approach
PEAK Matrix®
Pinnacle Model®
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All Capabilities & Offerings
Back
Case Studies
Back
Our Expertise
Business Process Services
Customer Experience Management (CXM)
Finance & Accounting
Human Resources
Procurement & Supply Chain
Industry-Specific Processes
Back
Information Technology Services
Application Services
Cloud & Infrastructure
Digital Services
Industry-Specific Technology Services
Back
Engineering Services
Back
Sourcing Expertise
Outsourcing
GBS / Shared Services / GICs
Impact Sourcing
Back
Digital & Next Gen Expertise
Back
Talent & Locations Expertise
Back
Back
Our Thinking
Digital Transformation
Back
Automation & AI
Back
Sourcing
Back
Market Insights™
Back
Quick Polls
Back
Case Studies
Back
Thought Leadership
Back
Webinars
Back
Events
Back
Back
About Us
What Makes Us Tick
Back
Careers
Consultant Careers
Industry Analyst Careers
Current Openings
Back
Leadership
Consulting Leadership Team
Research Leadership Team
Corporate Leadership Team
Back
Partnerships & Affiliations
Back
In the News
Back
Press Releases
Back
Back
Blog
Contact Us
COVID-19
COVID-19 Resource Center
COVID-19 Dynamic Tracker
Back
Access Reports
All reports
Register
Recent Reports
Everest Group Market Intelligence
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