Who We Serve
Corporate Function Leaders
We bring deep insight and decades of expertise to support leaders of corporate functions in developing delivery and sourcing strategies and engaging in relationships with the right set of thrid-party service providers.
IT Leaders
Our understanding of digital transformation and focus on business outcomes helps IT leaders transform their organizations into powerful enablers of value for their companies.
Service Providers
With deep, earned knowledge, we help service providers make vital decisions about services, pricing, and locations in a constantly changing environment.
Global Business Services / Shared Services Leaders
We help shared services / global in-house centers (GICs) unlock value for their organizations
Sourcing and Vendor Management Leaders
Our insights and analysis help you consistently get the results you want from your contracts and provider relationships.
Industries
Banking & Financial Services
Insurance
Healthcare Payers
Healthcare Providers
Life Sciences
Other Industries
What We Offer
Consulting
Research-informed coaching, guided implementations, and journey support to help you realize IT-enabled performance breakthroughs.
Digital Transformation
Sourcing Execution
Transition & Transformation
Vendor Management & Governance
Global Business Services / Shared Services
Custom Decision Support
Strategic advice, analysis, and robust problem-solving applied through the lens of your unique context.
Benchmarking
Locations
Market Assessments
Peer Intelligence
Pricing & Contracting
Provider Capabilities
Talent
Memberships
24/7/365 access to research, data sets, and tools that can be tailored to your needs, plus ongoing analyst inquiry.
For Enterprises
Outsourcing Excellence Membership
GBS / Shared Services Membership
IT & Digital Transformation Membership
For Service Providers
For All Others
Published Research
Fact-based analysis and expertise to inform your thinking and help you accomplish business performance breakthroughs.
Our Approach
PEAK Matrix®
Pinnacle Model®
All Capabilities & Offerings
Case Studies
Our Expertise
Business Process Services
Covering all major functions in BPS and BPO, we offer a unique depth and breadth of analysis.
Customer Experience Management (CXM)
Finance & Accounting
Human Resources
Procurement & Supply Chain
Industry-Specific Processes
Information Technology Services
We offer research-informed expertise about the impact of cloud, digital, and automation to help you capture more value from information technology services.
Application Services
Cloud & Infrastructure
Digital Services
Industry-Specific Technology Services
Engineering Services
Informed by deep knowledge of all major functions in engineering services, we help you understand challenges and uncover opportunities.
Sourcing Expertise
Our fact-based analysis of providers, relationships, locations, best practices, and next-gen technologies enables solid sourcing decision-making.
Outsourcing
GBS / Shared Services / GICs
Impact Sourcing
Digital & Next Gen Expertise
We help you define and realize success in digital transformation by thinking of it not as a series of technology implementations but rather as a series of journeys.
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Talent & Locations Expertise
Regardless of where you are in your maturity curve, we help you address systemic challenges while accelerating and optimizing your talent and location strategies.
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Our Thinking
Digital Transformation
We view digital transformation as a series of journeys encompassing technology implementation, business process and delivery model innovation, change management, and experience design.
Automation & AI
Thought leadership that boldly contemplates the rewards and risks of leaning on automation, AI, and machine learning to turbo charge productivity and competitive position.
Sourcing
Nearly three decades spent shaping sourcing best practice lends us a nuanced yet disruptive perspective about what’s possible today.
Market Insights™
Intelligence from across the full spectrum of our research and consulting in concise, easily accessible infographics.
Quick Polls
Case Studies
Thought Leadership
Webinars
Experience some of our best thought leadership virtually and conveniently.
Events
Our analysts and consultants bring their energy and bold thinking into the community, onto the stage, behind the microphone, onto the panel.
About Us
What Makes Us Tick
Careers
Consultant Careers
Industry Analyst Careers
Current Openings
Leadership
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Research Leadership Team
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Press Releases
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Contact Us
COVID-19
COVID-19 Resource center
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COVID-19 Reports
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Recent reports
Everest Group Market Intelligence (EGMI)
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Market Insights™
Key CXM Market Lessons from the Pandemic | Market Insights™
November 24, 2020
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CXM Market
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CXM
CXM WAHA
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Who We Serve
Corporate Function Leaders
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IT Leaders
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Service Providers
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Global Business Services / Shared Services Leaders
Back
Sourcing and Vendor Management Leaders
Back
Industries
Banking & Financial Services
Insurance
Healthcare Payers
Healthcare Providers
Life Sciences
Other Industries
Back
Back
What We Offer
Consulting
Digital Transformation
Sourcing Execution
Transition & Transformation
Vendor Management & Governance
Global Business Services / Shared Services
Back
Custom Decision Support
Benchmarking
Locations
Market Assessments
Peer Intelligence
Pricing & Contracting
Provider Capabilities
Talent
Back
Memberships
For Enterprises
Outsourcing Excellence Membership
GBS / Shared Services Membership
IT & Digital Transformation Membership
Back
For Service Providers
For All Others
Back
Published Research
Our Approach
PEAK Matrix®
Pinnacle Model®
Back
All Capabilities & Offerings
Back
Case Studies
Back
Our Expertise
Business Process Services
Customer Experience Management (CXM)
Finance & Accounting
Human Resources
Procurement & Supply Chain
Industry-Specific Processes
Back
Information Technology Services
Application Services
Cloud & Infrastructure
Digital Services
Industry-Specific Technology Services
Back
Engineering Services
Back
Sourcing Expertise
Outsourcing
GBS / Shared Services / GICs
Impact Sourcing
Back
Digital & Next Gen Expertise
Back
Talent & Locations Expertise
Back
Back
Our Thinking
Digital Transformation
Back
Automation & AI
Back
Sourcing
Back
Market Insights™
Back
Quick Polls
Back
Case Studies
Back
Thought Leadership
Back
Webinars
Back
Events
Back
Back
About Us
What Makes Us Tick
Back
Careers
Consultant Careers
Industry Analyst Careers
Current Openings
Back
Leadership
Consulting Leadership Team
Research Leadership Team
Corporate Leadership Team
Back
Partnerships & Affiliations
Back
In the News
Back
Press Releases
Back
Back
Blog
Contact Us
COVID-19
COVID-19 Resource Center
COVID-19 Dynamic Tracker
Back
Access Reports
All reports
Register
Recent Reports
Everest Group Market Intelligence
Back
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