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We help you define and realize success in digital transformation by thinking of it not as a series of technology implementations but rather as a series of journeys.
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Regardless of where you are in your maturity curve, we help you address systemic challenges while accelerating and optimizing your talent and location strategies.
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Nearly three decades spent shaping sourcing best practice lends us a nuanced yet disruptive perspective about what’s possible today.
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Nearly three decades spent shaping sourcing best practice lends us a nuanced yet disruptive perspective about what’s possible today.
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Intelligence from across the full spectrum of our research in concise, easily accessible infographics.
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Current Openings
If you crave an environment where you will do your best work, inspire your clients and be inspired by your coworkers, we'd love to connect with you.
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Industries
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Insurance
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Healthcare Providers
Life Sciences
Other Industries
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What We Offer
Custom Decision Support
Benchmarking
Locations
Market Assessments
Peer Intelligence
Pricing & Contracting
Provider Capabilities
Talent
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Memberships
For Enterprises
Outsourcing Excellence Membership
GBS / Shared Services Membership
IT & Digital Transformation Membership
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For All Others
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Published Research
Our Approach
PEAK Matrix®
Pinnacle Model®
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Consulting
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All Capabilities & Offerings
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Our Expertise
Business Process Services
Customer Experience Management (CXM)
Finance & Accounting
Human Resources
Procurement & Supply Chain
Industry-Specific Processes
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Cloud & Infrastructure
Digital Services
Industry-Specific Technology Services
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Engineering Services
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Outsourcing
GBS / Shared Services / GICs
Impact Sourcing
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Digital & Next Gen Expertise
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COVID-19
COVID-19 Resources
COVID-19 Dynamic Tracker
COVID-19 Reports
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About Us
What Makes Us Tick
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