The Covid-19 pandemic may well become a ‘black swan’ moment for the IT outsourcing services industry, ringing in fundamental changes ranging from the delivery model and contract specifications to the accelerated adoption of specific technologies.
In terms of business, the pandemic is expected to push the adoption of more digitalisation in almost all sectors and accelerate migration to the Cloud. According to Peter Bendor-Samuel, founder and CEO of outsourcing advisory firm Everest Group, this is expected to benefit larger companies such as TCS and HCL Technologies more than smaller firms.
