This comprehensive guide to robotic process automation explains what RPA is, where it’s being deployed and how this disruptive technology is changing how work gets done.
Buoyed by high RPA adoption rates, more than 3 million attended and unattended bots will be running in enterprises in 2020, according to a September 2019 report from the Everest Group. As companies increase investments in RPA, however, lack of leadership and IT expertise threaten to undermine the benefits of RPA and magnify its drawbacks, the report stressed. (See chart “5 RPA pain points C-level leadership needs to address.”)