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Who We Serve
IT Leaders
Our deep research and insight focuses on today's pivotal IT topics of cost, sourcing, talent, and productivity.
Service Providers
With deep, earned knowledge, we help service providers make vital decisions about services, pricing, and locations in a constantly changing environment.
Global Business Services / Shared Services Leaders
We help shared services / global in-house centers (GICs) unlock value for their organizations
Sourcing and Vendor Management Leaders
Our insights and analysis help you consistently get the results you want from your contracts and provider relationships.
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Fact-based analysis and expertise to inform your thinking and help you accomplish business performance breakthroughs.
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PEAK Matrix®
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Covering all major functions in BPS and BPO, we offer a unique depth and breadth of analysis.
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Information Technology Services
We offer research insights about the impact of cloud, digital, and automation to help you capture more value from information technology services.
Application Services
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Engineering Services
Informed by deep knowledge of all major functions in engineering services, we help you understand challenges and uncover opportunities.
Sourcing Expertise
Our fact-based analysis of providers, relationships, locations, best practices, and next-gen technologies enables solid sourcing decision-making.
Outsourcing
GBS / Shared Services / GICs
Impact Sourcing
Digital & Next Gen Expertise
We help you define and realize success in digital transformation by thinking of it not as a series of technology implementations but rather as a series of journeys.
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Talent & Locations Expertise
Regardless of where you are in your maturity curve, we help you address systemic challenges while accelerating and optimizing your talent and location strategies.
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Our Thinking
Automation & AI
Thought leadership that boldly contemplates the rewards and risks of leaning on automation, AI, and machine learning to turbo charge productivity and competitive position.
COVID-19
COVID-19 Resources
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Sourcing
Nearly three decades spent shaping sourcing best practice lends us a nuanced yet disruptive perspective about what’s possible today.
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If you crave an environment where you will do your best work, inspire your clients and be inspired by your coworkers, we'd love to connect with you.
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If you crave an environment where you will do your best work, inspire your clients and be inspired by your coworkers, we'd love to connect with you.
Current Openings
If you crave an environment where you will do your best work, inspire your clients and be inspired by your coworkers, we'd love to connect with you.
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Recent reports
Everest Group Market Intelligence (EGMI)
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Market Insights™
Service Providers: Assessing the Impact of a Recession on Your BPS Business | Market Insights™
March 27, 2020
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Business Process Outsourcing
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Who We Serve
IT Leaders
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Service Providers
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Global Business Services / Shared Services Leaders
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Sourcing and Vendor Management Leaders
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Industries
Banking & Financial Services
Insurance
Healthcare Payers
Healthcare Providers
Life Sciences
Other Industries
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What We Offer
Custom Decision Support
Benchmarking
Locations
Market Assessments
Peer Intelligence
Pricing & Contracting
Provider Capabilities
Talent
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Memberships
For Enterprises
Outsourcing Excellence Membership
GBS / Shared Services Membership
IT & Digital Transformation Membership
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For Service Providers
For All Others
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Published Research
Our Approach
PEAK Matrix®
Pinnacle Model®
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Consulting
All Capabilities & Offerings
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Our Expertise
Business Process Services
Customer Experience Management (CXM)
Finance & Accounting
Human Resources
Procurement & Supply Chain
Industry-Specific Processes
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Information Technology Services
Application Services
Cloud & Infrastructure
Digital Services
Industry-Specific Technology Services
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Engineering Services
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Sourcing Expertise
Outsourcing
GBS / Shared Services / GICs
Impact Sourcing
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Digital & Next Gen Expertise
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Talent & Locations Expertise
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Our Thinking
Automation & AI
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COVID-19
COVID-19 Resources
COVID-19 Dynamic Tracker
COVID-19 Reports
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Sourcing
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Blog
Market Insights™
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Quick Polls
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Events
Webinars and Virtual Roundtables
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Conferences
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About Us
What Makes Us Tick
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Leadership
Research Leadership Team
Corporate Leadership Team
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Partnerships & Affiliations
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In the News
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Press Releases
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Careers
Industry Analyst Careers
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Corporate Careers
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Current Openings
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Contact Us
COVID-19
COVID-19 Resource Center
COVID-19 Dynamic Tracker
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Recent Reports
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