Have you seen the results of our May 2021 Quick Poll on GBS sourcing trends? Read about the changes.

Gigcx: Can the Gig Economy Save Customer Service and the Climate? | In the News

Recently, all eyes and ears were on Prince Charles at the World Economic Forum as he delivered a warning to businesses at the Davos Summit: only a revolution in the way the global economy works can save the planet from climate crisis.

GigCX is different to home working because these gig workers work on a per task and case basis – this work is not scheduled. Gig work is also opening up far more roles than home working has, as is suggested in a recent study by the Everest Group, which states that GigCX will make up 20% of the contact centre outsourcing market in terms of headcount in the next 2 years.

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