20 IT Resolutions for 2020 | In the News

Even in the high-touch field of healthcare, where human interactions remain core to the delivery of most services, IT exec Bill Fandrich feels the pressure to bring technology-fueled transformations to bear.

Everest Group, the management consulting and research firm, polled senior executives from Global 1000 companies on their thoughts for 2020 and found that customer experience is their top concern.

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