Banking is in dire need of transformation. Some banks get it, others are destined to be left behind. For innovation in banking, look to challengers like Apple with its new Apple Card and “neobanks” like Monzo. Although the threats are real, “traditional” and “large” banks are *not* sitting ducks.
Everest Group has developed a report, “Handbook on Building SUPER Banking Experiences: Case Study and Examples from 40 Global Banks.” The report is based on an analysis of the investments made by 40 of the world’s largest banks and more than 430 use cases in creating superior customer experiences, and it confirms there’s hope for incumbents to thrive amid digital disruption.
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