Learn about the launch of our inaugural impact sourcing specialist report
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We help you define and realize success in digital transformation by thinking of it not as a series of technology implementations but rather as a series of journeys.
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Regardless of where you are in your maturity curve, we help you address systemic challenges while accelerating and optimizing your talent and location strategies.
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Sourcing
Nearly three decades spent shaping sourcing best practice lends us a nuanced yet disruptive perspective about what’s possible today.
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Nearly three decades spent shaping sourcing best practice lends us a nuanced yet disruptive perspective about what’s possible today.
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Intelligence from across the full spectrum of our research in concise, easily accessible infographics.
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Current Openings
If you crave an environment where you will do your best work, inspire your clients and be inspired by your coworkers, we'd love to connect with you.
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Market Insights™
Omnichannel Customer Experience Trailblazers | Market Insights™
August 27, 2019
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customer experience
CX
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Who We Serve
IT Leaders
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Service Providers
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Global Business Services / Shared Services Leaders
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Sourcing and Vendor Management Leaders
Back
Industries
Banking & Financial Services
Insurance
Healthcare Payers
Healthcare Providers
Life Sciences
Other Industries
Back
Back
What We Offer
Custom Decision Support
Benchmarking
Locations
Market Assessments
Peer Intelligence
Pricing & Contracting
Provider Capabilities
Talent
Back
Memberships
For Enterprises
Outsourcing Excellence Membership
GBS / Shared Services Membership
IT & Digital Transformation Membership
Back
For Service Providers
For All Others
Back
Published Research
Our Approach
PEAK Matrix®
Pinnacle Model®
Back
Consulting
Back
All Capabilities & Offerings
Back
Back
Our Expertise
Business Process Services
Customer Experience Management (CXM)
Finance & Accounting
Human Resources
Procurement & Supply Chain
Industry-Specific Processes
Back
Information Technology Services
Application Services
Cloud & Infrastructure
Digital Services
Industry-Specific Technology Services
Back
Engineering Services
Back
Sourcing Expertise
Outsourcing
GBS / Shared Services / GICs
Impact Sourcing
Back
Digital & Next Gen Expertise
Back
Talent & Locations Expertise
Back
Back
Our Thinking
Automation & AI
Back
COVID-19
COVID-19 Resources
COVID-19 Dynamic Tracker
COVID-19 Reports
Back
Sourcing
Back
Blog
Back
Market Insights™
Back
Quick Polls
Back
Back
Events
Webinars and Virtual Roundtables
Back
Conferences
Back
Back
About Us
What Makes Us Tick
Back
Leadership
Research Leadership Team
Corporate Leadership Team
Back
Partnerships & Affiliations
Back
In the News
Back
Press Releases
Back
Back
Careers
Industry Analyst Careers
Back
Corporate Careers
Back
Current Openings
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Contact Us
COVID-19
COVID-19 Resource Center
COVID-19 Dynamic Tracker
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Recent Reports
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