Sarah Burnett, Service Optimization Technology and RPA Expert, Promoted to Executive VP of Everest Group | Press Release

SOT business doubles under Burnett’s leadership, delivering strategies for deployment of disruptive technologies such as RPA, analytics, AI in the global services industry

Sarah Burnett—who has been named one of 50 most influential women in UK IT by Computer Weekly in 2016, 2017 and 2018; was shortlisted for AI-leader of the year by Information Age in 2018; and was deemed an outsourcing A-lister by the Global Sourcing Association in 2016/2017—has been elevated to the position of executive vice president and distinguished analyst at Everest Group, the global sourcing research and advisory firm where she has served as vice president for the past 4 years.

Burnett, a well-known industry analyst and market influencer, now leads the firm’s Service Optimization Technologies (SOT) research program globally. As part of this role, she researches and advises clients on automation technologies, such as Robotic Process Automation (RPA), Artificial Intelligence (AI), and global service providers’ capabilities in the field. Based in London, she also serves European clients across Everest Group’s research areas.

In the past six months alone, Everest Group’s team of analysts devoted to the SOT practice has doubled and has presented their expertise and findings at more than 20 events around the world. In addition, the team has published a dozen reports including technology assessments, best practice guides, and market analyses, such as the recently released RPA Technology Vendor Landscape with Products PEAK Matrix™ Assessment 2018. Coverage of these disruptive technologies and related technologies will continue to expand as more team members join in the coming months.

“Everest Group is extremely fortunate to have Sarah Burnett at the helm of one of our fastest growing research and advisory areas,” said Eric Simonson, managing partner at Everest Group. “Her expertise in automation is recognized and valued around the globe, and under her leadership, our firm has established a preeminent reputation in the field based on the quality of our research, the impact of our thought leadership, and the caliber of clients we serve.”

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