Everest Group identifies five global leaders—Accenture, ADP, AON Hewitt, IBM and NGA—in MPHRO PEAK Matrix
DALLAS, Nov. 13, 2015 —Within the global multi-process human resource outsourcing (MPHRO) market, the fast-growing Asia Pacific segment has emerged as the sector to watch, according to Everest Group, a consulting and research firm focused on strategic IT, business services, and sourcing. The Asia Pacific region has emerged as an intriguing battleground, where entrenched local service providers, with their deep understanding of the region, are fending off market encroachment by powerhouse global players, who hold claim to better depth and breadth of delivery capabilities.
New research from Everest Group also finds that MPHRO service providers are adopting new strategies to gain market share, with particular focus on technology and innovation in the areas of cloud/business process as a service (BPaaS), analytics, social, mobility and automation.
“The MPHRO market is facing winds of change,” said Rajesh Ranjan, partner at Everest Group. “Providers are increasingly using BPaaS, predictive analytics tools, social and mobility applications, and Asia Pacific-specific capabilities to tap this high-growth market and differentiate themselves. With geographic and technological strategies being put to the test, interesting times are ahead in the market.”
These insights are derived from a survey of the MPHRO service provider landscape, including comprehensive profiles of 19 service providers.
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In the global MPHRO market, Everest Group identified five Leaders—Accenture, ADP, AON Hewitt, IBM and NGA—based on their market successes and delivery capabilities.
Major Contenders comprise CGI, HCL, Hexaware, HP, Infosys, Neeyamo, Talent2, TCS, Wipro, WNS, Xerox and Zalaris.
Aspirants include MidlandHR and PeopleStrong.
Star Performers, recognized for improving their year-over-year performance, include Accenture, ADP, HCL and Neeyamo.
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About the PEAK Matrix™
The Everest Group PEAK Matrix is a proprietary framework for assessing the relative market success and overall capability of service providers based on Performance, Experiences, Ability and Knowledge. Each service provider is comparatively assessed on two dimensions: market success and delivery capabilities. Market success is measured by revenue, number of clients and year-over-year growth. Delivery capability, is measured by scale of operations, scope, technology and innovation, delivery footprint and buyer satisfaction. The resulting matrix categorizes service providers as Leaders, Major Contenders, and Aspirants. Companies that demonstrate strong upward movement in successive reports are recognized as Star Performers. Everest Group recently announced a recalibrated methodology, in which innovation, intellectual property and technology take center stage.