Vice President of Research Sarah Burnett will be a key speaker at a May 10 conference hosted by Professional Outsourcing Magazine and Teleperformance: Can Your Business Afford Excellence?
The contact centre industry is more sophisticated than ever at its best. Personalisation, automation and a more problem-solving approach are combining to make a better customer journey possible for anyone making contact with your organisation.
The difficulty is that the pressure is on to get costs reduced. The national living wage, the apprenticeship levy and just getting the right people into the job cost money. Outsourcing bodies and the clients need to work out how to re-engineer customer contact operations, taking advantage of automation and low cost locations, to ensure every stakeholder, and particularly the customer, ends up with the right deal.
May 10, 2017
The Mayfair Hotel
London, W1J 8LT
Sarah Burnett, Research Vice President, Everest Group
Chris Sood-Nicholls, Managing Director and Head of Global Services, Lloyds Bank Commercial Banking
This is an invitation-only event