Embrace the Berg: the Real Power Lies Beneath the Surface | Gaining Altitude in the Cloud

Posted On January 6, 2012

As we’ve noted in previous blogs and white papers, mobility can unleash the next wave of healthcare productivity and provide dynamic channels to foster wellness.

Yet, in the complex healthcare environment, mobility is more than just crafting a mobile app for the iTunes Store. To us, that is just the tip of the iceberg, since the infrastructure and institution must be readied to accommodate mobility and capture the full power of mobile two-way data streams through seamless integration of data, companion devices, legacy apps, web interfaces and internal processes to optimize workflow while maintaining robust security and compliance. All this is critical, as in healthcare, conflicting and less than fully current data can lead to devastating impacts.

While a simple clinician/facility locator app can be created and deployed with a minimal amount of effort, something like a context-aware mobile video consult demands clean instant access to a “complete single record of truth.” To provide that, the infrastructure must be upgraded to support the roaming bandwidth demands, a streamlined access process needs to be instituted, patient records must capture the most current feeds from a variety of data sources and be presented in a context-aware workflow that intuitively supports decision-making, and any entry must properly interface with legacy apps, and securely and surely prompt the desired follow-on actions. And all this must be done without comprising data privacy.

IcebergDisregarding the needed investments below the surface can at best lead to a bland, unappealing healthcare mobility offering. At worst, it can lead to devastating medical and information errors. While there are numerous, productive baby steps along the way that incrementally accumulate to fully unleash the power of mHealth, healthcare companies should develop a clear vision, supported by a robust organization and investment plan, to bring it successfully to fruition.

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