- The Downside for Enterprises in Automating | Sherpas in Blue Shirts
- The Vexing Aspect of Service Delivery Automation | Sherpas in Blue Shirts
- Global Services Trends and Tipping Points for 2015 | Sherpas in Blue Shirts
- Years of Plenty Followed by Years of Starvation for RIM Service Providers | Sherpas in Blue Shirts
- Automation Could Replace 25-40% of FTEs | Market Insights™
- Cumulative Benefits of Service Delivery Automation | Market Insights™
- Business Process Service Delivery Automation (BPSDA): Beyond Cost Savings | Market Insights™
- Service Delivery Automation Deployment Map | Market Insights™
- Service Delivery Automation: What & Why? | Market Insights™
- The 40-40 Rule of Disruption in Global Services | Sherpas in Blue Shirts
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About Us
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We’re committed to helping you get it right. Through trusted expertise, rigorous research, and practical insights, we enable businesses to make confident decisions.
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- Who We Serve
-
How We Help
-
Our memberships, custom support, and in-depth published research equip you with the reliable information you need to make data-led decisions with measurable success.
- Memberships
- Tools
- Projects
-
-
Insights
-
Our wealth of resources inspires ideas and new ways of thinking with real-world solutions and the latest trends that drive your business forward.
- Featured Insights
-
-
Events
-
Discover the latest trends our analysts are covering with live and virtual events packed with practical insights.
- Conferences
-
-
About Us
-
We’re committed to helping you get it right. Through trusted expertise, rigorous research, and practical insights, we enable businesses to make confident decisions.
-