• Decoding Accenture’s WEVO investment: implications for enterprise CX and insight models 
• How to build a European CX contact center: where Europe leads, where it lags, and what sovereignty really means 
• From cloud-first to AI-native: What NiCE’s analyst summit says about the next phase of CX
• CX Tech Edge: Workforce management is being reimagined for a human and AI world
• Staying true to its identity as a CX-focused BPO: Delving in iQor’s roadmap
• CX Tech Edge: Contact center as a service is evolving into enterprise CX OS: Why enterprises must take note now
• From Infrastructure to Intelligence: The New CCaaS (Contact Center as a Service) Value Equation
• Private Equity is Reshaping Customer Experience: The Verint Acquisition in Focus
• Telecom Enterprises Are Focusing on IT Investments to Drive Enhanced Operational Efficiency and Customer Experience | Market Insights™
• Salesforce and ServiceNow’s Investment in Genesys: What it Means for Agentic CX Outcomes