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Market Insights™

Contact Center Outsourcing Contract TCV is Both Shrinking and Growing | Market Insights™

by StaffWriter
Market Insights™

Signs of Anti-incumbency in Contact Center Outsourcing | Market Insights™

by StaffWriter
Market Insights™
Onshoring

Why Is Contact Center Outsourcing Moving Onshore? | Market Insights™

by StaffWriter
Blogs
Germany

Capita’s German Gambit | Sherpas in Blue Shirts

by StaffWriter
Blogs
Ocean Sunset

“You’re Still the One” – Why Nearshore UK Contact Center Locations Still Matter | Sherpas in Blue Shirts

by Katrina Menzigian and 1 other
Market Insights™

UK Contact Centers Looking Near- and Offshore | Market Insights™

by StaffWriter
Market Insights™

UK Nearshore Contact Center Annual Operating Costs | Market Insights™

by StaffWriter
Market Insights™

The UK CCO Service Provider Landscape Is Consolidating | Market Insights™

by StaffWriter
Market Insights™

Scotland Accounts for >50% of all FTEs Serving UK Contact Centers | Market Insights™

by StaffWriter
Market Insights™

Philippines and India Lead English Language Contact Center Work | Market Insights™

by StaffWriter