- Capita’s German Gambit | Sherpas in Blue Shirts
- “You’re Still the One” – Why Nearshore UK Contact Center Locations Still Matter | Sherpas in Blue Shirts
- UK Contact Centers Looking Near- and Offshore | Market Insights™
- UK Nearshore Contact Center Annual Operating Costs | Market Insights™
- The UK CCO Service Provider Landscape Is Consolidating | Market Insights™
- Scotland Accounts for >50% of all FTEs Serving UK Contact Centers | Market Insights™
- Philippines and India Lead English Language Contact Center Work | Market Insights™
- Central America and the Caribbean: Calling all Nearshore Locations | Sherpas in Blue Shirts
- Cost-Benefit Analysis Identifies a Beneficial Attrition Power Alley | Market Insights™
- Three Possible Directions for Contact Center Outsourcing | Sherpas in Blue Shirts
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Our wealth of resources inspires ideas and new ways of thinking with real-world solutions and the latest trends that drive your business forward.
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Discover the latest trends our analysts are covering with live and virtual events packed with practical insights.
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About Us
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We’re committed to helping you get it right. Through trusted expertise, rigorous research, and practical insights, we enable businesses to make confident decisions.
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- Who We Serve
-
How We Help
-
Our memberships, custom support, and in-depth published research equip you with the reliable information you need to make data-led decisions with measurable success.
- Memberships
- Tools
- Projects
-
-
Insights
-
Our wealth of resources inspires ideas and new ways of thinking with real-world solutions and the latest trends that drive your business forward.
- Featured Insights
-
-
Events
-
Discover the latest trends our analysts are covering with live and virtual events packed with practical insights.
- Conferences
-
-
About Us
-
We’re committed to helping you get it right. Through trusted expertise, rigorous research, and practical insights, we enable businesses to make confident decisions.
-