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  • Provider Compendium
    June 07, 2023

    It is imperative for businesses to keep up with the evolving digital landscape to remain competitive and resilient in the market. Organizations have realized that manual operations pose several challenges, pushing them to actively explore digital,…
  • Provider Compendium
    March 28, 2023

    The pandemic highlighted the need for increased virtual and digital interactions between life sciences enterprises and customers. Enterprises realized that life sciences-specific Customer Relationship Management (CRM) systems were not inherently equipped to support virtual and digital…
  • Provider Compendium
    July 06, 2023

    Intelligent Document Processing (IDP) products play a vital role in enterprises’ automation technologies portfolios. IDP leverages AI technologies such as Optical Character Recognition (OCR), computer vision, Natural Language Processing (NLP), and machine/deep learning to classify and…
  • Provider Compendium
    March 30, 2022

    Healthcare Payer Operations – Service Provider Compendium provides accurate, comprehensive, and fact-based snapshots of 32 service providers, including their scale of operations, technology solutions, and delivery locations, along with Everest Group’s PEAK Matrix® service provider assessment.…
  • PEAK Matrix®
    Feb. 17, 2022

    Healthcare is among the fastest changing and most dynamic of business sectors, making it vital for organizations in the field to constantly evolve and build on their foundational capabilities. The global pandemic has brought into the…
  • PEAK Matrix®
    May 06, 2022

    Intelligent Document Processing (IDP) products are an essential component of an enterprise’s automation technologies portfolio. IDP leverages Artificial Intelligence (AI) technologies such as Optical Character Recognition (OCR), computer vision, Natural Language Processing (NLP), and machine/deep learning…
  • Provider Compendium
    March 17, 2022

    Banking Operations – Service Provider Compendium features accurate, comprehensive, and fact-based snapshots of 31 banking operations service providers, including their scale of operations, client portfolios, recent developments and investments, technology solutions, and delivery locations, along with…
  • PEAK Matrix®
    March 23, 2022

    It is becoming increasingly important for organizations to evolve into digital-first businesses to remain resilient and competitive, especially after the pandemic. Manual operations pose numerous challenges, and, hence, organizations are shifting to digital, automated, and intelligent…
  • Provider Compendium
    April 20, 2023

    During the COVID-19 pandemic, the demand for digital commerce spiked, especially from small and midsize enterprises revamping their online presence strategies. The post-pandemic landscape continues to see an uptick in this demand. As the number of…
  • Provider Compendium
    May 02, 2022

    It is becoming increasingly important for organizations to evolve into digital-first businesses to remain resilient and competitive, especially after the pandemic. Manual operations pose numerous challenges, and, hence, organizations are shifting to digital, automated, and intelligent…
  • PEAK Matrix®
    Dec. 23, 2021

    Following the COVID-19 pandemic, creating a seamless, frictionless, and digital customer-centric insurance experience has become the new standard for insurers. Technology adoption – including AI-enabled chatbots to assist in the customer journey, Machine Learning (ML) algorithms…
  • Provider Profiles
    Oct. 08, 2021

    The global services market is highly dynamic and evolving at a rapid pace. This is reflected in the shift in priorities from cost arbitrage to automation. The third-party vendors are continually assessing their market position and…
  • Provider Compendium
    Sep. 13, 2021

    Revenue Cycle Management (RCM) Operations – Service Provider Compendium provides accurate, comprehensive, and fact-based snapshots of 28 service providers, including their scale of operations, technology solutions, and delivery locations, along with Everest Group’s PEAK Matrix® service…
  • PEAK Matrix®
    Oct. 13, 2021

    The banking operations outsourcing market has become relatively consolidated at the top, with leading players capturing a higher market share over the last year and the entry of specialists in a few banking segments. Lending and…
  • PEAK Matrix®
    July 28, 2021

    Revenue Cycle Management (RCM) continues to be a key focus area for healthcare providers, as is evident from the fact that administrative expenses account for nearly 20-25% of their total spend. Before COVID-19, healthcare providers were…
  • Provider Compendium
    Jan. 11, 2022

    As a result of the COVID-19 pandemic, creating a seamless, frictionless, and digital customer-centric insurance experience has become the new standard for insurers. Technology adoption – including AI-enabled chatbots to assist in the customer journey, Machine…
  • PEAK Matrix®
    Aug. 04, 2021

    Digital Experience (DX) has become paramount as we move toward a digitally dominant society and the emergence of a digital-native generation, which puts immense importance on experience. Consumers regard a real-time, comprehensive, hyper-personalized, and channel-agnostic experience…
  • Provider Compendium
    Sep. 15, 2021

    With the move toward a digitally dominant society and the emergence of digital-native consumers, Digital Experience (DX) has become paramount. Consumers regard a real-time, comprehensive, hyper-personalized, and channel-agnostic experience as a hygiene factor and not a…
  • State of the Market
    Dec. 18, 2020

    The healthcare provider industry has been plagued with numerous issues – care providers have been operating on thin margins due to high claims denials, increasing bad debts, and the higher cost of operations, partially because of…
  • Provider Compendium
    Dec. 11, 2020

    Revenue Cycle Management (RCM) Operations – Service Provider Compendium 2021 provides accurate, comprehensive, and fact-based snapshots of 26 RCM operations service providers. It offers a detailed profile of each RCM service provider – with a comprehensive…

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