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    • State of the Market
      Dec. 08, 2025
      Chhandak Biswas

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      Joshua Victor

      Joshua Victor

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      Kartik Arora

      Kartik Arora

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      Urvi Khanna

      Urvi Khanna

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      Evolving from the Era of Cost Arbitrage to Agentic Orchestration: Customer Experience Management (CXM) State of the Market 2025

      The global Customer Experience Management (CXM) market is digitally maturing, with sustained investments in CX technology, AI, and data-driven transformation. As economic headwinds, regulatory scrutiny, and cost pressures persist, enterprises are sharpening their focus on measurable…

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