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  • PEAK Matrix®
    Oct. 13, 2021

    The banking operations outsourcing market has become relatively consolidated at the top, with leading players capturing a higher market share over the last year and the entry of specialists in a few banking segments. Lending and…
  • Provider Compendium
    Aug. 14, 2020

    The Banking BPS – Service Provider Compendium provides accurate, comprehensive, and fact-based snapshots of 31 banking BPS service providers. In it, we present the providers’ scale of operations, technology solutions, and delivery locations, along with Everest…
  • PEAK Matrix®
    July 08, 2020

    The banking BPS market is quite mature, with service providers enjoying client confidence, especially in markets such as the United States and the United Kingdom. Europe and emerging regions such as Asia Pacific, as well as…
  • Provider Compendium
    Sep. 13, 2019

    The Banking BPS – Service Provider Profile Compendium provides comprehensive, research-backed snapshots of 30 major banking BPS service providers, including Accenture, Atos Syntel, Avaloq, Capgemini, CGI, Cognizant, Concentrix, Conduent, Conneqt, Datamatics, DXC Technology, Exela Technologies, EXL,…
  • State of the Market
    Aug. 07, 2019

    Globally, banks continue to face diverse challenges – rising regulatory costs, decreasing revenue, low customer satisfaction, and stiff competition from FinTechs. The industry is witnessing high growth of technology and digital adoption. Buyers now expect providers…
  • PEAK Matrix®
    July 12, 2019

    Banking BPS market is quite mature, as clients have high confidence in service providers, especially in markets such as the United States and the United Kingdom. Europe and the emerging geographies such as Asia Pacific, as…
  • Provider Compendium
    June 25, 2019

    The mortgage BPS service provider profile compendium provides accurate, comprehensive, and fact-based snapshots of 20 service providers in the market. These include Accenture, Capgemini, Cognizant, Computershare Loan Services, Covius, DXC Technology, Exela Technologies, EXL, Firstsource, Genpact,…
  • State of the Market
    May 31, 2019

    The mortgage industry is going through an upheaval, with non-banks taking the lead from traditional banks and the origination volumes eroding. With non-banks becoming leaders in the market, the emphasis on providing a holistic customer experience…
  • PEAK Matrix®
    Jan. 11, 2019

    Mortgage BPO stands out as one of the largest submarkets within banking BPO. As regulatory bodies continue to increase their oversight on mortgage activities of banks, the role played by BPO has been gaining greater significance…
  • PEAK Matrix®
    March 29, 2018

    The banking BPO landscape is quite mature, with most clients, especially those in the United States and the United Kingdom, having a high degree of comfort with outsourcing. They are increasingly looking to service providers to…