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State of the Market
March 24, 2026

Priyanka Mitra

Vice President

Mustafa Pitolwala

Practice Director

Chetan Somani

Senior Analyst

Varun Madan

Senior Analyst

Multi-process Human Resources Outsourcing (MPHRO) – State of the Market 2026

Enterprises are increasingly turning to Multi-process Human Resources Outsourcing (MPHRO) to modernize HR operations and support evolving workforce strategies. As organizations navigate macroeconomic uncertainty, hybrid work models, and growing regulatory complexity, they are prioritizing scalable, technology-enabled…
Provider Compendium
Dec. 17, 2025

Priyanka Mitra

Vice President

Mustafa Pitolwala

Practice Director

Varun Madan

Senior Analyst

Chetan Somani

Senior Analyst

Multi-process Human Resources Outsourcing (MPHRO) Services – Provider Compendium 2025

Despite economic headwinds, the MPHRO services market showed notable resilience in 2024, with sustained enterprise demand across core HR functions. This compendium examines key developments across the MPHRO landscape as providers continue to invest in technology-enabled…
PEAK Matrix®
Sep. 15, 2025

Priyanka Mitra

Vice President

Mustafa Pitolwala

Practice Director

Pranay Dhingra

Senior Analyst

Varun Madan

Senior Analyst

Chetan Somani

Senior Analyst

Multi-process Human Resources Outsourcing (MPHRO) Services PEAK Matrix® Assessment 2025

Advances in new-age technology have expanded the ambit of MPHRO service providers to broaden their service delivery capabilities. With AI-enabled personalization and data-backed insights, providers are able to cater to the emerging buyer needs around enhancing…
Provider Compendium
Nov. 15, 2023

Priyanka Mitra

Vice President

Anwesha Chakraborty

Senior Analyst

Pranay Dhingra

Senior Analyst

Varun Madan

Senior Analyst

Multi-Process Human Resources Outsourcing (MPHRO) Services – Provider Compendium 2023

The Multi-process Human Resources Outsourcing (MPHRO) Service Provider Compendium 2023 is a companion to Everest Group’s MPHRO Services Provider Landscape with PEAK Matrix® Assessment. The report provides comprehensive and fact-based snapshots of 17 MPHRO service providers.…
PEAK Matrix®
Aug. 04, 2023

Priyanka Mitra

Vice President

Anwesha Chakraborty

Senior Analyst

Pranay Dhingra

Senior Analyst

Varun Madan

Senior Analyst

Multi-Process Human Resources Outsourcing (MPHRO) Services PEAK Matrix® Assessment 2023

In today’s Volatile, Uncertain, Complex, and Ambiguous (VUCA) world, organizations are constantly seeking ways to optimize their operations and enhance their overall efficiency. Ongoing talent shortage, surging inflation, a recessionary environment, and geopolitical instability, coupled with…
Provider Compendium
June 01, 2022

Priyanka Mitra

Vice President

Anwesha Chakraborty

Senior Analyst

Multi-process Human Resources Outsourcing (MPHRO) Services – Service Provider Compendium 2022

The Multi-process Human Resources Outsourcing (MPHRO) Service Provider Compendium 2022 is a companion to Everest Group’s MPHRO Services Provider Landscape with PEAK Matrix® Assessment, which assesses 19 leading MPHRO service providers. This report provides comprehensive service…
PEAK Matrix®
March 31, 2022

Priyanka Mitra

Vice President

Anwesha Chakraborty

Senior Analyst

Multi-Process Human Resources Outsourcing (MPHRO) Services PEAK Matrix® Assessment 2022

The global Multi-process Human Resources Outsourcing (MPHRO) market recovered from the pandemic-induced disruption and experienced a growth resurge in 2021. It is likely to continue to grow due to enterprises’ increased digital transformation initiatives, the need…
State of the Market
Feb. 25, 2021

Anil Vijayan

Partner

Priyanka Mitra

Vice President

Sharath Hari N

Vice President

Multi-process Human Resources Outsourcing (MPHRO) – State of the Market Report 2021

The pandemic has brought with it multiple challenges for organizations as well as service providers. The economic crisis associated with the pandemic and the need to rapidly adapt to a new remote working environment has affected…
Provider Compendium
Feb. 12, 2021

Anil Vijayan

Partner

Priyanka Mitra

Vice President

Sharath Hari N

Vice President

Multi-process Human Resources Outsourcing (MPHRO) Services - Service Provider Compendium 2021

The Multi-process Human Resources Outsourcing (MPHRO) Service Provider Compendium 2021 is a companion to Everest Group’s Multi-process Human Resources Outsourcing (MPHRO) Services Provider Landscape with PEAK Matrix® Assessment, which assesses 20 major MPHRO service providers. This…
PEAK Matrix®
Jan. 19, 2021

Anil Vijayan

Partner

Priyanka Mitra

Vice President

Sharath Hari N

Vice President

Multi-Process Human Resource Outsourcing (MPHRO) Services PEAK Matrix® Assessment 2021

The global Multi-process Human Resources Outsourcing (MPHRO) market grew at a steady rate in 2019 but experienced short-term disruption due to COVID-19 in 2020. While on the one hand, the pandemic impacted contract renewals and large-scale…
Provider Compendium
Jan. 17, 2020

Priyanka Mitra

Vice President

Sharath Hari N

Vice President

Multi-Process Human Resources Outsourcing (MPHRO) – Service Provider Profile Compendium 2020

The Multi-process Human Resources Outsourcing (MPHRO) Service Provider Profile Compendium is a companion to Everest Group’s recently published MPHRO Service Provider Landscape with PEAK Matrix™ Assessment 2020. The compendium provides comprehensive and fact-based snapshots of 20…
State of the Market
Jan. 10, 2020

Priyanka Mitra

Vice President

Rachita Mehrishi

Senior Analyst

Multi-Process Human Resources Outsourcing (MPHRO) Annual Report 2020 – Preparing for a Digitally Enabled Decade

The global Multi-process Human Resource Outsourcing (MPHRO) market grew at a healthy rate of ~5% during 2017-2019. This trend is expected to continue over the next two to three years, with the market breaching US$5 billion…
PEAK Matrix®
Dec. 17, 2019

Anil Vijayan

Partner

Priyanka Mitra

Vice President

Sharath Hari N

Vice President

Multi-Process Human Resources Outsourcing (MPHRO) Services PEAK Matrix™ Assessment with Service Provider Landscape 2020

The MPHRO service provider landscape is dominated by five providers − Accenture, ADP, Alight Solutions, NGA HR, and TCS – in terms of market impact and vision & capability. Having said that, Leaders on the MPHRO…
State of the Market
Jan. 18, 2019

Anil Vijayan

Partner

Priyanka Mitra

Vice President

Sharath Hari N

Vice President

Multi-Process Human Resources Outsourcing (MPHRO) Annual Report 2019 – Unraveling the HR Conundrum Through Digital Adoption

The global Multi-Process Human Resource Outsourcing (MPHRO) market has been able to consistently maintain an upward growth trajectory, witnessing a CAGR of 6-8% and is expected to cross US$5 billion by 2020. The growth is backed…
Provider Compendium
Jan. 10, 2019

Anil Vijayan

Partner

Priyanka Mitra

Vice President

Sharath Hari N

Vice President

Multi-Process Human Resources Outsourcing (MPHRO) – Service Provider Profile Compendium 2019

The Multi-Process Human Resources Outsourcing (MPHRO) Service Provider Profile Compendium is a companion to Everest Group’s latest study, Multi-Process Human Resources Outsourcing (MPHRO) – Service Provider Landscape with PEAK Matrix™ Assessment 2019. This report provides comprehensive…
PEAK Matrix®
Jan. 08, 2019

Anil Vijayan

Partner

Priyanka Mitra

Vice President

Sharath Hari N

Vice President

Multi-Process Human Resources Outsourcing (MPHRO) – Service Provider Landscape with Services PEAK Matrix™ Assessment 2019

The MPHRO service provider landscape is dominated by five providers − Accenture, ADP, Alight Solutions, IBM, and NGA HR – in terms of market impact and vision & capability. However, there is stiff competition from other…
State of the Market
Dec. 27, 2017

Rajesh Ranjan

Managing Partner

Anil Vijayan

Partner

Priyanka Mitra

Vice President

Krishna Sai Charan

Vice President

Multi-Process Human Resources Outsourcing (MPHRO) – Annual Report 2018

The global Multi-Process Human Resource Outsourcing (MPHRO) has been able to consistently maintain an upward growth trajectory, witnessing a CAGR of 6-7% between 2014-2016. The growth has been particularly strong in the emerging markets of Asia…
PEAK Matrix®
Sep. 28, 2017

Anil Vijayan

Partner

Priyanka Mitra

Vice President

Rajesh Ranjan

Managing Partner

Multi-Process Human Resources Outsourcing (MPHRO) – Service Provider Landscape with PEAK Matrix™ Assessment 2017

The MPHRO service provider landscape continues to be dominated by the top five providers - Accenture, ADP, Alight Solutions, IBM, and NGA Human Resources, in terms of market success and delivery capability. However, other players are…
Provider Compendium
Dec. 09, 2016

Anil Vijayan

Partner

Priyanka Mitra

Vice President

Rajesh Ranjan

Managing Partner

Multi-Process Human Resources Outsourcing (MPHRO) – Service Provider Profile Compendium 2016

The Multi-Process Human Resources Outsourcing (MPHRO) Service Provider Profile Compendium is a companion to Everest Group’s latest study, Multi-Process Human Resources Outsourcing (MPHRO) – Service Provider Landscape with PEAK Matrix™ Assessment 2016. This report provides comprehensive…
PEAK Matrix®
Aug. 11, 2016

Anil Vijayan

Partner

Harsh Kapoor

Assistant Manager

Priyanka Mitra

Vice President

Rajesh Ranjan

Managing Partner

Multi-Process Human Resources Outsourcing (MPHRO) – Service Provider Landscape with PEAK Matrix™ Assessment 2016

The MPHRO service provider landscape is dominated by the top five providers in terms of market success and delivery capability. However, other players have also invested in developing their capabilities and some of them have seen…

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