Filters
Clear Filters
Reset all filters
No results found
Topics
Africa
(3)
Agentic AI
(9)
AI platforms
(2)
AIOps
(3)
Analytics
(4)
Artificial intelligence (AI)
(6)
Australia/New Zealand
(1)
BPaaS
(4)
Build-Operate-Transfer (BOT)
(2)
Business outcomes
(1)
Business Process Outsourcing (BPO)
(11)
Cards & payments
(16)
Centers of Excellence (COE)
(2)
Central & Eastern Europe
(7)
Central America & Caribbean
(1)
Cloud computing
(1)
Commercial banking
(17)
Consumer/retail banking
(2)
Contact center operations
(4)
Contact Center-as-a-Service (CCaaS)
(2)
Conversational AI
(2)
Customer experience management (CXM)
(28)
Customer feedback & satisfaction (CSAT, NPS, CES)
(3)
Customer insights & analytics
(1)
Data management
(1)
East Asia
(1)
Finance operations
(1)
Finance regulatory reporting & compliance
(1)
Financial compliance & controls
(1)
Financial Crime & Compliance (FCC)
(6)
Financial market infrastructure
(1)
Financial risk
(1)
Generative AI (GenAI)
(5)
Global Business Services (GBS)
(3)
Global Capability Center (GCC)
(2)
Global Engineering Center (GEC)
(1)
Impact sourcing
(2)
India
(3)
Innovation
(2)
Intelligent Document Processing (IDP)
(7)
IT modernization
(1)
Lending
(5)
Life sciences commercial
(2)
Managed Services
(3)
Marketing
(4)
Marketing operations
(2)
Medical devices/MedTech
(1)
Middle East
(5)
Mortgages
(5)
North America
(10)
Offshore Development Center (ODC)
(1)
Outsourcing
(3)
Outsourcing strategy
(1)
Process automation platforms
(11)
Process intelligence
(1)
Process orchestration
(1)
Real-world evidence/data (RWE/RWD)
(2)
Revenue Cycle Management (RCM)
(12)
Risk management
(1)
Service Integration and Management (SIAM)
(5)
Shared services
(1)
South America
(3)
Southeast Asia
(3)
Specialists
(1)
Start-ups
(1)
Strategic sourcing
(2)
The Philippines
(1)
Transformation
(2)
Western Europe
(6)
No results found
Companies & Technologies
Abbott Laboratories
(1)
Accenture
(5)
ADP
(3)
Akkodis
(2)
ALTEN
(3)
Arvato Systems
(2)
Atos
(3)
Bertrandt
(3)
Birlasoft
(1)
Capgemini
(4)
CGI
(4)
Coforge
(1)
Cognizant
(4)
Concentrix
(3)
Conduent
(3)
Cyient
(3)
Datamatics
(1)
Deloitte
(1)
DXC Technology
(3)
EPAM
(3)
EXL
(4)
EY
(2)
Firstsource
(1)
Fractal Analytics
(1)
Genpact
(4)
Globant
(3)
HCLTech
(4)
IBM
(4)
Infogain
(1)
Infosys
(5)
KPMG
(1)
Kyndryl
(3)
L&T Technology Services
(3)
LTI
(4)
Mphasis
(4)
NTT DATA
(4)
Persistent Systems
(4)
PwC
(1)
TCS
(5)
Tech Mahindra
(4)
Teleperformance
(3)
TTEC
(3)
Unisys
(3)
Wipro
(4)
WNS
(3)
Zensar
(1)
No results found
Contributors
No results found
-
PEAK Matrix® Sep. 30, 2025
Global Capability Center (GCC) Transformation Capabilities in India – PEAK Matrix® Assessment 2025
Global Capability Centers (GCCs) are rapidly evolving from cost-focused delivery hubs into strategic business transformation enablers. They now drive enterprise-wide innovation, enhance customer and employee experiences, and deliver measurable business impact. Key trends shaping this evolution…