PEAK Matrix® (1)

Africa (3) Agentic AI (9) AI platforms (1) AIOps (3) Analytics (4) Artificial intelligence (AI) (6) BPaaS (4) Build-Operate-Transfer (BOT) (2) Business outcomes (1) Business Process Outsourcing (BPO) (11) Cards & payments (16) Centers of Excellence (COE) (2) Central & Eastern Europe (6) Central America & Caribbean (1) Cloud computing (1) Commercial banking (17) Consumer/retail banking (2) Contact center operations (4) Contact Center-as-a-Service (CCaaS) (2) Conversational AI (2) Customer experience management (CXM) (28) Customer feedback & satisfaction (CSAT, NPS, CES) (3) Customer insights & analytics (1) Data management (1) East Asia (1) Finance operations (1) Finance regulatory reporting & compliance (1) Financial compliance & controls (1) Financial Crime & Compliance (FCC) (6) Financial market infrastructure (1) Financial risk (1) Generative AI (GenAI) (5) Global Business Services (GBS) (3) Global Capability Center (GCC) (2) Global Engineering Center (GEC) (1) Impact sourcing (2) India (3) Innovation (2) Intelligent Document Processing (IDP) (7) IT modernization (1) Lending (5) Life sciences commercial (2) Managed Services (3) Marketing (4) Marketing operations (2) Middle East (5) Mortgages (5) North America (9) Offshore Development Center (ODC) (1) Outsourcing (3) Outsourcing strategy (1) Process automation platforms (11) Process intelligence (1) Process orchestration (1) Real-world evidence/data (RWE/RWD) (2) Revenue Cycle Management (RCM) (12) Risk management (1) Service Integration and Management (SIAM) (5) Shared services (1) South America (3) Southeast Asia (2) Specialists (1) Start-ups (1) Strategic sourcing (2) The Philippines (1) Transformation (2) Western Europe (5)

Abbott Laboratories (5) AccelData (1) Accenture (6) ADP (3) Aetna (1) Akkodis (2) ALTEN (3) Amazon Web Services (AWS) (3) Anomalo (1) Anthem (1) Arvato Systems (2) Ataccama (1) Atos (3) Bertrandt (3) Bigeye (1) Birlasoft (1) Capgemini (5) Castor (3) CGI (4) Chartis (1) Cigna (1) Citius Tech (2) Cloud Hyperscalers (1) Coforge (1) Cognizant (5) Concentrix (3) Conduent (3) Cyient (3) Databuck (1) Datakitchen (1) Datamatics (1) Decube (1) Deloitte (1) Delve Health (3) DQ Labs (1) DXC Technology (3) eClinicalHealth (1) Emids (2) EPAM (3) EXL (5) EY (2) Firstsource (1) Fractal Analytics (2) Gainwell Technologies (1) Genpact (4) Globant (3) Google cloud platform (1) HCLTech (4) Healthcare IT Leaders (1) HEDIS (1) Humana (1) IBM (8) Impact Advisors (1) Infogain (1) Infosys (6) IQVIA (5) Kaiser permanente (1) KPMG (2) Kyndryl (3) L&T Technology Services (3) LTI (4) Mayo Clinic (1) Medidata Solutions (5) Microsoft (2) Microsoft Azure (3) Mirketa (1) Monte Carlo (1) Mphasis (4) Neurealm (1) Nordic Consulting (1) NTT DATA (4) ObvioHealth (2) Optimum Healthcare IT (1) Optum (2) Oracle (4) Penrod (1) Persistent Systems (4) PwC (2) Qualdo (1) Revefi (1) RightData (1) S/4HANA (1) Salesforce (5) SAP (2) Secoda (1) ServiceNow (1) Sifflet (1) SODA (1) Sutter Health (1) Synq (1) TCS (7) Tech Mahindra (5) Teleperformance (3) Telm.ai (1) THREAD (3) TTEC (3) Unisys (3) UnitedHealth Care (1) Validio (1) Veeva Systems (4) Wipro (5) WNS (3) Zensar (1)

Catalyst™ GBS and Shared Services

Harshit Garg (1) Hrishi Raj Agarwalla (1) Ravneet Kaur (1) Sanchita Gupta (1) Yashika Roy (1)