PEAK Matrix® (1) Thematic Report (3)

AdTech (1) Africa (3) Agentic AI (28) AI infrastructure (2) AI platforms (6) AIOps (4) Alternative assets (6) Analytics (24) Annuities (11) Artificial intelligence (AI) (25) Asset management (13) Australia/New Zealand (7) Benchmarking (1) Blockchain (6) BPaaS (9) Build-Operate-Transfer (BOT) (2) Business intelligence (BI) (3) Business outcomes (1) Business Process Outsourcing (BPO) (22) Cards & payments (43) Centers of Excellence (COE) (4) Central & Eastern Europe (26) Central America & Caribbean (4) Change management (6) Clinical & care management (1) Cloud computing (32) Cloud security (6) Commercial banking (39) Consumer/retail banking (7) Contact center operations (4) Contact Center-as-a-Service (CCaaS) (3) Conversational AI (2) Cryptocurrency & digital assets (3) Custody & fund administration (4) Customer experience management (CXM) (37) Customer feedback & satisfaction (CSAT, NPS, CES) (3) Customer insights & analytics (1) Cybersecurity (15) Data engineering (15) Data governance & quality (1) Data integration (2) Data management (13) Data modernization (2) Data observability (1) Data protection (1) Data science (1) Data security & privacy (2) Datacenter (10) DataOps (1) Digital commerce platforms (1) Digital experience platforms (5) Digital twins/industry 4.0 (4) East Asia (7) End-user computing (23) Endpoint security management (2) Engineering verification & validation/testing (2) Enterprise applications (6) Experience levels (XLAs) (4) Finance operations (1) Finance regulatory reporting & compliance (1) Financial compliance & controls (1) Financial Crime & Compliance (FCC) (14) Financial market infrastructure (1) Financial risk (1) Fintech (3) Generative AI (GenAI) (17) Global Business Services (GBS) (7) Global Capability Center (GCC) (6) Global Engineering Center (GEC) (2) Healthcare payment & revenue integrity (1) Healthcare risk & regulations (1) Human Capital Management (HCM) (2) Hyperscaler (18) Identify & access management (IAM) (3) Impact sourcing (2) Independent Software Vendors (ISV) (1) India (10) Innovation (2) Insurance billing & payments (1) Insurance claims (6) Insurance distribution (3) Insurance intermediaries (2) Insurance policy servicing (6) Insurance Third-party Administrators (TPA) (3) Insurance underwriting (1) InsurTech (6) Intelligent Document Processing (IDP) (7) Internet of Things (IoT) (4) Investment banking (2) IT application management & support (AMS) (30) IT applications (26) IT asset management (2) IT consulting (5) IT infrastructure (9) IT modernization (15) IT operations (3) IT quality engineering & testing (9) IT risk (2) IT service management (ITSM) (2) Joint Ventures (JV), Partnerships, and Alliances (3) Learning & development (2) Lending (11) Life insurance (14) Life sciences commercial (2) Managed Services (17) Marketing (12) Marketing operations (2) Medical devices/MedTech (1) Mergers & acquisitions (M&A) and divestitures (5) Mid-market (11) Middle East (16) MLOps (1) Mortgages (6) Nearshore (1) North America (41) Offshore Development Center (ODC) (2) Outsourcing (5) Outsourcing strategy (1) Patient & member experience (1) Patient access (2) Payer claims & administration (1) Private capital/PE (2) Process automation platforms (21) Process intelligence (1) Process orchestration (1) Procurement operations (1) Product engineering (2) Property & casualty insurance (27) Provider portfolio (1) Quality & regulatory affairs (QRA) (2) Real-world evidence/data (RWE/RWD) (2) Responsible AI (1) Retirements & pensions (10) Revenue Cycle Management (RCM) (13) Risk management (2) Service Integration and Management (SIAM) (9) Shared services (4) Skills (1) Software product engineering (SPE) (9) South America (8) Southeast Asia (8) Specialists (2) Start-ups (1) Strategic sourcing (5) Sustainability (2) Systems integration (SI) (29) Talent management (6) Telecom networks (10) The Philippines (1) Trading & brokerage (3) Transformation (13) Wealth management (7) Western Europe (27) Workforce planning (1)

Abbott Laboratories (1) Accenture (5) ADP (3) Akkodis (2) ALTEN (3) Arvato Systems (2) Atos (3) Bertrandt (3) Birlasoft (1) Capgemini (4) CGI (4) Coforge (1) Cognizant (4) Concentrix (3) Conduent (3) Cyient (3) Datamatics (1) Deloitte (1) DXC Technology (3) EPAM (3) EXL (4) EY (2) Firstsource (1) Fractal Analytics (1) Genpact (4) Globant (3) HCLTech (4) IBM (4) Infogain (1) Infosys (5) KPMG (1) Kyndryl (3) L&T Technology Services (3) LTI (4) Mphasis (4) NTT DATA (4) Persistent Systems (4) PwC (1) TCS (5) Tech Mahindra (4) Teleperformance (3) TTEC (3) Unisys (3) Wipro (4) WNS (3) Zensar (1)

Catalyst™ CX Excellence Everest Group Strategic Access | Consulting Everest Group Strategic Access | Investor GBS and Shared Services Healthcare Provider Market Vista™ Outsourcing Excellence

Arya Baranwal (3) Harshit Garg (1) Hrishi Raj Agarwalla (2) Ravi Joshi (3) Ravneet Kaur (4) Sanchita Gupta (1) Yashika Roy (1)