PEAK Matrix® (1)

Advanced materials & coatings (3) Africa (4) Agentic AI (19) AI infrastructure (2) AI platforms (10) AIOps (4) Analytics (4) Artificial intelligence (AI) (13) Asset management (1) Australia/New Zealand (4) Blockchain (1) BPaaS (4) Build-Operate-Transfer (BOT) (2) Business intelligence (BI) (3) Business outcomes (1) Business Process Outsourcing (BPO) (11) Carbon capture (4) Cards & payments (16) Centers of Excellence (COE) (2) Central & Eastern Europe (10) Central America & Caribbean (1) Change management (1) Chemistry (3) ClimateTech (6) Cloud computing (2) Commercial banking (17) Consumer/retail banking (2) Contact center operations (4) Contact Center-as-a-Service (CCaaS) (3) Conversational AI (3) Customer experience management (CXM) (31) Customer feedback & satisfaction (CSAT, NPS, CES) (3) Customer insights & analytics (1) Cybersecurity (1) Data management (2) Data modernization (1) Data security & privacy (1) Data visualization (2) Digital experience platforms (4) Digital twins/industry 4.0 (1) East Asia (3) Economy (1) Energy (3) Energy storage (2) Engineering (1) Enterprise applications (3) Environmental technologies (4) Experience levels (XLAs) (1) Finance operations (1) Finance regulatory reporting & compliance (1) Financial compliance & controls (1) Financial Crime & Compliance (FCC) (6) Financial market infrastructure (1) Financial risk (1) Fine & specialty chemicals (2) Generative AI (GenAI) (13) Global Business Services (GBS) (3) Global Capability Center (GCC) (2) Global Engineering Center (GEC) (1) Human Capital Management (HCM) (1) Human Resources (HR) (1) Hyperscaler (1) Identify & access management (IAM) (1) Impact sourcing (2) India (4) Innovation (3) Intelligent Document Processing (IDP) (10) International trade (1) IT applications (3) IT consulting (1) IT modernization (1) Lending (5) Life sciences commercial (2) Logistics & delivery (1) Managed Services (4) Manufacturing engineering (1) Marketing (5) Marketing operations (3) MarTech (3) Master Data Management (MDM) (1) Medical devices/MedTech (1) Middle East (7) Mortgages (5) Nearshore (2) Net Zero (4) North America (17) Offshore (2) Offshore Development Center (ODC) (1) Omnichannel support (1) Order management & fulfillment (1) Outsourcing (3) Outsourcing strategy (1) Process automation platforms (16) Process intelligence (6) Process orchestration (4) Provider portfolio (1) Real-world evidence/data (RWE/RWD) (2) Responsible AI (2) Revenue Cycle Management (RCM) (12) Risk management (1) Service Integration and Management (SIAM) (5) Shared services (1) Smart materials (1) South America (4) Southeast Asia (7) Specialists (1) Start-ups (1) Strategic partner (1) Strategic sourcing (2) Supplier innovation (1) Supply chain (2) Sustainability (5) Sustainable materials (1) Systems integration (SI) (1) The Philippines (1) Transformation (2) Western Europe (13)

Abbott Laboratories (1) Accenture (5) ADP (3) Akkodis (2) ALTEN (3) Arvato Systems (2) Atos (3) Bertrandt (3) Birlasoft (1) Capgemini (4) CGI (4) Coforge (1) Cognizant (4) Concentrix (3) Conduent (3) Cyient (3) Datamatics (1) Deloitte (1) DXC Technology (3) EPAM (3) EXL (4) EY (2) Firstsource (1) Fractal Analytics (1) Genpact (4) Globant (3) HCLTech (4) IBM (4) Infogain (1) Infosys (5) KPMG (1) Kyndryl (3) L&T Technology Services (3) LTI (4) Mphasis (4) NTT DATA (4) Persistent Systems (4) PwC (1) TCS (5) Tech Mahindra (4) Teleperformance (3) TTEC (3) Unisys (3) Wipro (4) WNS (3) Zensar (1)

Catalyst™ GBS and Shared Services

Harshit Garg (1) Hrishi Raj Agarwalla (1) Ravneet Kaur (1) Sanchita Gupta (1) Yashika Roy (1)