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PEAK Matrix® July 31, 2024
Life & Annuity (L&A) Insurance IT Services PEAK Matrix® Assessment 2024
The Life and Annuity (L&A) insurance industry is rapidly transforming, driven by technology advances and evolving customer expectations. As insurers face challenges with legacy systems, regulatory changes, and market dynamics, IT service providers become crucial allies… -
Tech Launch Perspective Aug. 05, 2025
Insurance Claims Augmented Intelligence – Review of CLARA Analytics’ Product Announcements
Insurers are modernizing claims handling and improving operational outcomes. Augmented intelligence solutions are gaining traction across the value chain. This report evaluates CLARA Analytics’ recent announcements and capabilities, analyzing their alignment with enterprise needs around automation,… -
NEWVoice of the Customer May 07, 2026
Voice of the Customer (VoC): Individual Life Insurance Core Technology
Individual life insurers are modernizing their technology stacks to improve underwriting-to-issue speed, strengthen operational controls, and elevate digital experiences for advisors and policyholders. Yet legacy platforms, technical debt, and integration complexities continue to absorb a meaningful… -
PEAK Matrix® June 27, 2024
Guidewire Services PEAK Matrix® Assessment 2024
In 2023, the Property and Casualty (P&C) insurance industry progressed in digital transformation, prioritizing platform modernization to meet evolving business and customer demands. In this landscape, Guidewire was pivotal for insurers seeking to update their core… -
PEAK Matrix® Dec. 01, 2025
Insurance Customer Experience Orchestration Products (CXOP) PEAK Matrix® Assessment 2025
Rising customer expectations, pressure to reduce service costs, and the need for faster product iteration are reshaping how insurers orchestrate experiences across acquisition, onboarding, servicing, and claims. As carriers modernize front ends alongside legacy cores, cloud-native… -
Voice of the Customer March 12, 2026
Voice of the Customer (VoC): Insurance Customer Experience Orchestration Platforms (CXOPs)
Customer experience has become a central pillar of insurance transformation as carriers respond to rising policyholder expectations, digital-first competition, and stricter regulatory scrutiny. Insurers are investing in customer experience orchestration platforms to modernize high-volume journeys such… -
PEAK Matrix® Dec. 12, 2023
Low-code Technology Providers in Insurance – Products PEAK Matrix® Assessment 2023
In recent years, insurance enterprises have embarked on a modernization spree to improve the experience for both customers and stakeholders. However, the significant surge in costs and unprecedented underwriting losses in these challenging times have intensified… -
Provider Compendium Jan. 05, 2024
Low-code Technology Providers in Insurance – Products Provider Compendium 2023
In recent years, insurance enterprises have pursued modernization initiatives to enhance the experience for both customers and stakeholders. However, the significant surge in costs and unprecedented underwriting losses in these challenging times have intensified the need… -
PEAK Matrix® Dec. 19, 2022
Guidewire Services PEAK Matrix® Assessment 2023
P&C insurers are increasingly looking to adopt third-party core platforms to address the limitations of legacy core systems and drive front-to-back-office transformation to future-proof their IT estates. Guidewire has emerged as a preferred core platform for… -
Provider Compendium Oct. 29, 2024
Insurance IT Services – Provider Compendium 2024
The insurance industry is rapidly transforming, driven by technology advances, evolving customer expectations, and regulatory shifts. Life and Annuity (L&A) insurers are increasingly focusing on modernizing legacy systems to enhance operational efficiency and deliver seamless digital… -
Provider Compendium Jan. 10, 2023
Guidewire Services – Provider Compendium 2023
Property and Casualty (P&C) insurers are increasingly looking to adopt third-party core platforms to address the limitations of legacy core systems and drive front-to-back-office transformation to future-proof their IT estates. Guidewire has emerged as a preferred…
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