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State of the Market
March 24, 2026

Priyanka Mitra

Vice President

Mustafa Pitolwala

Practice Director

Chetan Somani

Senior Analyst

Varun Madan

Senior Analyst

Multi-process Human Resources Outsourcing (MPHRO) – State of the Market 2026

Enterprises are increasingly turning to Multi-process Human Resources Outsourcing (MPHRO) to modernize HR operations and support evolving workforce strategies. As organizations navigate macroeconomic uncertainty, hybrid work models, and growing regulatory complexity, they are prioritizing scalable, technology-enabled…
PEAK Matrix®
April 10, 2026

Ankur Verma

Vice President

Lloyd Fernandes

Practice Director

Vidharsana S

Senior Analyst

Healthcare Customer Experience Management (CXM) Intelligent Operations PEAK Matrix® Assessment 2026

Healthcare payers and providers are operating under sustained pressure from fragmented engagement ecosystems, rising consumer expectations, and intensifying regulatory and quality mandates. Disconnected clinical, administrative, and customer interaction systems continue to limit end-to-end visibility across member…
NEW
PEAK Matrix®
April 15, 2026

Abhishek A.K.

Vice President

Aastha Malik

Practice Director

Sparsh Gupta

Senior Analyst

Revenue Cycle Management (RCM) Intelligent Operations PEAK Matrix® Assessment 2026

Healthcare providers are navigating sustained financial pressures driven by rising labor costs, reimbursement uncertainty, and increasing patient financial responsibility. In this environment, revenue cycle management has become central to maintaining financial stability and improving cash flow…
PEAK Matrix®
July 16, 2025

Chunky Satija

Partner

Durga Ambati

Vice President

Sanket Anshuman

Practice Director

Life Sciences AI and Analytics Services for Commercial PEAK Matrix® Assessment 2025

In recent years, life sciences enterprises have reprioritized and overhauled their R&D investments. They now focus on streamlining their pipelines and shifting toward new and large molecules. This transformation has compelled aggressive cost containment initiatives, prompting…
PEAK Matrix®
Feb. 19, 2026

Ankur Verma

Vice President

Vivek Kumar

Practice Director

Surabhi Shome

Senior Analyst

Healthcare Payer Intelligent Operations PEAK Matrix® Assessment 2026

Healthcare payers are navigating volatile medical costs, limited premium growth, and fragmented legacy systems. At the same time, regulatory and quality requirements are intensifying, with the Centers for Medicare and Medicaid Services (CMS) advancing interoperability and…
Provider Compendium
Sep. 30, 2025

Chunky Satija

Partner

Durga Ambati

Vice President

Sanket Anshuman

Practice Director

Shashwat Sheel Bharadwaj

Analyst

Rashi Garg

Assistant Manager

Life Sciences AI and Analytics Services for Commercial – Provider Compendium 2025

In recent years, life sciences enterprises have reoriented their R&D investments, prioritizing pipeline efficiency and a strategic focus on large and novel molecules. This shift has intensified efforts around cost containment and created a stronger need…
Provider Compendium
Sep. 18, 2020

Somya Bhadola

Practice Director

Akanksha Sohil

Senior Analyst

Insurance Analytics and Insights (A&I) Third-party – Service Provider Compendium 2020

The Insurance Analytics & Insights (A&I) – Service Provider Compendium provides accurate, comprehensive, and fact-based snapshots of 11 insurance A&I service providers. The research presents the providers’ scale of operations, technology solutions, and delivery locations, along…
PEAK Matrix®
June 30, 2020

Somya Bhadola

Practice Director

Akanksha Sohil

Senior Analyst

Insurance Analytics and Insights (A&I) Third-party Services PEAK Matrix® Assessment 2020

In recent times, insurance Analytics & Insights (A&I) has emerged as a fast-growing, high-potential market. Insurance enterprises are looking beyond traditional data management services to focus on customer experience. To tap into the dynamically changing consumer…
PEAK Matrix®
Jan. 19, 2017

Aaditya Jain

Partner

Archit Mishra

Senior Analyst

Jimit Arora

Chief Executive Officer

Ronak Doshi

Partner

Big Data and Analytics Services in Global Insurance – Service Provider Landscape with PEAK Matrix™ Assessment 2016

Enterprises in the insurance industry are reviewing their business strategies in the wake of uncertain macroeconomic conditions, destabilizing socio-political instances, and dynamic customer expectations. As they march against the industry headwinds, they are looking to improve…
PEAK Matrix®
Dec. 27, 2016

Aaditya Jain

Partner

Archit Mishra

Senior Analyst

Jimit Arora

Chief Executive Officer

Ronak Doshi

Partner

Big Data & Analytics Services in Global Banking – Service Provider Landscape with PEAK Matrix™ Assessment 2016: Rush For The New Gold

The need to deliver personalized services, manage dynamic regulatory environment and emerging risks, and contain costs are driving the adoption of big data & analytics in the global banking industry. Banks are geared up to process…
PEAK Matrix®
Dec. 28, 2015

Aaditya Jain

Partner

Archit Mishra

Senior Analyst

Jimit Arora

Chief Executive Officer

Ronak Doshi

Partner

Big Data and Analytics Services in Global Insurance – Service Provider Landscape with PEAK Matrix™ Assessment 2015

Introduction The insurance industry is grappling with increasing customer expectations, eroding margins & pricing pressures, an uncertain economy, and increasing regulatory requirements. Insurers are actively looking for opportunities to leverage the vast volumes of available data,…
PEAK Matrix®
Dec. 28, 2015

Aaditya Jain

Partner

Archit Mishra

Senior Analyst

Jimit Arora

Chief Executive Officer

Ronak Doshi

Partner

Big Data and Analytics Services in Global Banking – Service Provider Landscape with PEAK Matrix™ Assessment 2015

Introduction The banking industry is grappling with changing regulations, threat from non-traditional financial service firms, rising cost pressures, and demanding customers. Banks are investing in solutions to manage risk, regulations, expenditures, develop customer insights, and improve…
PEAK Matrix®
Nov. 24, 2015

Aaditya Jain

Partner

Archit Mishra

Senior Analyst

Jimit Arora

Chief Executive Officer

Ronak Doshi

Partner

Mobility Services in Global Insurance – Service Provider Landscape with PEAK Matrix™ Assessment 2015: Mobile Ready to “Mobile First”

Introduction Insurance firms are investing in mobility solutions to improve customer intimacy, contain cost, and empower the workforce to drive efficiencies and deliver better customer experience. The convergence of mobility technologies with other digital technologies such…
PEAK Matrix®
Feb. 20, 2015

Rajesh Ranjan

Managing Partner

Vishal Gupta

Partner

Analytics Business Process Services (BPS) – Service Provider Landscape with PEAK Matrix™ Assessment 2015

Introduction Analytics is fast emerging as a must-have component of any solution to deliver additional value and generate strategic impact for organizations. Companies are leveraging analytics to augment their decision-support mechanism, such as assessing their business…