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PEAK Matrix®
April 10, 2026

Ankur Verma

Vice President

Lloyd Fernandes

Practice Director

Vidharsana S

Senior Analyst

Healthcare Customer Experience Management (CXM) Intelligent Operations PEAK Matrix® Assessment 2026

Healthcare payers and providers are operating under sustained pressure from fragmented engagement ecosystems, rising consumer expectations, and intensifying regulatory and quality mandates. Disconnected clinical, administrative, and customer interaction systems continue to limit end-to-end visibility across member…
Provider Compendium
Nov. 28, 2025

Vignesh Kannan

Vice President

Harpreet Makan

Practice Director

Anurag Saha

Practice Director

Smarajeet Das

Senior Analyst

Fahad Ahmad

Analyst

Divya Tomar

Analyst

Order-to-Cash (O2C) Products – Provider Compendium 2025

Everest Group’s Order-to-Cash (O2C) Products – Provider Compendium 2025 provides comprehensive and fact-based snapshots of 16 O2C products and includes insights on the global O2C products market. It examines each product’s features, enhancements, and market adoption…
PEAK Matrix®
Sep. 30, 2025

Vignesh Kannan

Vice President

Harpreet Makan

Practice Director

Anurag Saha

Practice Director

Smarajeet Das

Senior Analyst

Fahad Ahmad

Analyst

Divya Tomar

Analyst

Order-to-Cash (O2C) Products PEAK Matrix® Assessment 2025

Enterprises are increasingly turning to modern Order-to-Cash (O2C) products in response to growing cost pressures, tighter regulations, and the need for improved agility. Once viewed as a back-office finance function, O2C is becoming a strategic enabler…
PEAK Matrix®
Feb. 19, 2026

Ankur Verma

Vice President

Vivek Kumar

Practice Director

Surabhi Shome

Senior Analyst

Healthcare Payer Intelligent Operations PEAK Matrix® Assessment 2026

Healthcare payers are navigating volatile medical costs, limited premium growth, and fragmented legacy systems. At the same time, regulatory and quality requirements are intensifying, with the Centers for Medicare and Medicaid Services (CMS) advancing interoperability and…
Provider Compendium
Jan. 18, 2024

Ronak Doshi

Partner

Arpita Dwivedi

Practice Director

Amit Anand

Senior Analyst

Abhigyan Kumar

Senior Analyst

Talent Readiness for Next-generation IT Services – Provider Compendium 2024

The scarcity of talent equipped with next-generation skills remains a major roadblock in digital transformation journeys for enterprises. This challenge is exacerbated by the diminishing half-lives of skills and an increasing attrition rate in emerging skills…
PEAK Matrix®
Nov. 28, 2023

Ronak Doshi

Partner

Arpita Dwivedi

Practice Director

Amit Anand

Senior Analyst

Abhigyan Kumar

Senior Analyst

Talent Readiness for Next-generation IT Services PEAK Matrix® Assessment 2023

Amid the rapidly evolving technology landscape, as enterprises advance in their digital transformation endeavors, they face a primary challenge the shortage of talent equipped with next-generation skills. This challenge is further exacerbated by the shortening half-lives…
Provider Compendium
Sep. 18, 2020

Somya Bhadola

Practice Director

Akanksha Sohil

Senior Analyst

Insurance Analytics and Insights (A&I) Third-party – Service Provider Compendium 2020

The Insurance Analytics & Insights (A&I) – Service Provider Compendium provides accurate, comprehensive, and fact-based snapshots of 11 insurance A&I service providers. The research presents the providers’ scale of operations, technology solutions, and delivery locations, along…
PEAK Matrix®
June 30, 2020

Somya Bhadola

Practice Director

Akanksha Sohil

Senior Analyst

Insurance Analytics and Insights (A&I) Third-party Services PEAK Matrix® Assessment 2020

In recent times, insurance Analytics & Insights (A&I) has emerged as a fast-growing, high-potential market. Insurance enterprises are looking beyond traditional data management services to focus on customer experience. To tap into the dynamically changing consumer…
PEAK Matrix®
June 28, 2019

Aaditya Jain

Partner

Ronak Doshi

Partner

Kriti Gupta

Practice Director

Supratim Nandi

Practice Director

Sarweshwer Gupta

Senior Analyst

Next-generation IT Infrastructure Services in BFS PEAK Matrix™ Assessment 2019: Hybrid IT for Migrating Core on Cloud

The Banking and Financial Services (BFS) firms are grappling with industry headwinds related to evolving customer expectations, rising regulations and compliance needs, emerging threat of challenger banks and FinTechs, and increasing margin pressures. This has exacerbated…
PEAK Matrix®
Nov. 20, 2018

CJ Sengupta

Managing Partner

Yugal Joshi

Partner

Ashwin Venkatesan

Vice President

Mukesh Ranjan

Vice President

Cloud Enablement Services PEAK Matrix™ Assessment 2019 and Market Trends: An Enterprise Primer for Adopting (or Intelligently Ignoring!) Cloud Native

With cloud becoming the bedrock of digital businesses, “cloud native” promises to be the default operating model for future enterprises and is garnering significant enterprise interest. However, the cloud-native concept has somewhat been misunderstood and under-positioned…
PEAK Matrix®
July 19, 2018

CJ Sengupta

Managing Partner

Yugal Joshi

Partner

Ashwin Venkatesan

Vice President

Mukesh Ranjan

Vice President

IT Infrastructure Services Automation – Market Trends and Services PEAK Matrix™ Assessment 2018: Become AI Aware or Fall Behind

IT infrastructure services automation is one of the top priorities of enterprises and service providers alike. However, most enterprises are yet to derive commensurate benefits from their automation investments and lack a long-term transformational roadmap. As…
State of the Market
July 24, 2018

CJ Sengupta

Managing Partner

Yugal Joshi

Partner

Ashwin Venkatesan

Vice President

Udit Singh

Vice President

AI Stands to Make IT Infrastructure Services “Invisible”

About 72% of the enterprises cite IT infrastructure services as a key hurdle in becoming a digital first enterprise. Most enterprises believe their infrastructure services are not moving fast enough to support and drive the future…
PEAK Matrix®
Dec. 11, 2017

CJ Sengupta

Managing Partner

Yugal Joshi

Partner

Ashwin Venkatesan

Vice President

Mukesh Ranjan

Vice President

Cloud Enablement Services – Market Trends and Services PEAK Matrix™ Assessment 2018: Containers and SDI Gathering Steam

Cloud is increasingly becoming an integral part of global services engagements. A majority of enterprises today believe that cloud is the bedrock of their digital business. As a result, public, private, and hybrid cloud adoption is…
PEAK Matrix®
April 18, 2017

Ashwin Venkatesan

Vice President

CJ Sengupta

Managing Partner

Mukesh Ranjan

Vice President

Yugal Joshi

Partner

IT Infrastructure Automation – Market Update and PEAK Matrix™ Assessment for Solutions (Focus on IT Service Providers)

In today’s digital age, where “applications are the business,” establishing an agile, resilient, and cost-effective IT infrastructure has become critical for enterprises. The need for “business-aligned” IT infrastructure has translated into mainstream adoption of next-generation IT…
PEAK Matrix®
Jan. 19, 2017

Aaditya Jain

Partner

Archit Mishra

Senior Analyst

Jimit Arora

Chief Executive Officer

Ronak Doshi

Partner

Big Data and Analytics Services in Global Insurance – Service Provider Landscape with PEAK Matrix™ Assessment 2016

Enterprises in the insurance industry are reviewing their business strategies in the wake of uncertain macroeconomic conditions, destabilizing socio-political instances, and dynamic customer expectations. As they march against the industry headwinds, they are looking to improve…
PEAK Matrix®
Dec. 27, 2016

Aaditya Jain

Partner

Archit Mishra

Senior Analyst

Jimit Arora

Chief Executive Officer

Ronak Doshi

Partner

Big Data & Analytics Services in Global Banking – Service Provider Landscape with PEAK Matrix™ Assessment 2016: Rush For The New Gold

The need to deliver personalized services, manage dynamic regulatory environment and emerging risks, and contain costs are driving the adoption of big data & analytics in the global banking industry. Banks are geared up to process…
State of the Market
Jan. 14, 2016

Abhishek Singh

Partner

Jimit Arora

Chief Executive Officer

Nitish Mittal

Partner

IT Outsourcing (ITO) in the Healthcare Provider Industry – Annual Report 2015: Building a Coherent Value Proposition

Introduction The healthcare landscape has been subject to significant turbulence on account of a gamut of factors including escalating costs, widespread regulatory amendments, changing business models, and evolution of the patient-centric paradigm (with mobile computing, social…
PEAK Matrix®
Dec. 04, 2015

Abhishek Singh

Partner

Jimit Arora

Chief Executive Officer

Nitish Mittal

Partner

IT Outsourcing in the Healthcare Provider Industry – Service Provider Landscape with PEAK Matrix™ Assessment 2015

Introduction The healthcare industry is witnessing unprecedented churn and transformation, leading to a surge in adoption of IT and business process outsourcing. Driven by regulatory reforms, tenets of consumerization, market consolidation, and emergence of next-generation digital…
PEAK Matrix®
Sep. 21, 2016

Ashwin Venkatesan

Vice President

CJ Sengupta

Managing Partner

Mukesh Ranjan

Vice President

Yugal Joshi

Partner

Private Cloud Enablement Services – Market Update and PEAK Matrix Assessment: Marry with Public Cloud or Die

Private cloud deployment continues to witness increasing acceptance/traction as enterprises try to make their IT setups streamlined and flexible, while at the same time adhering to various industry- and geography-specific security and compliance requirements. Maximizing returns…
PEAK Matrix®
July 22, 2016

Abhishek Singh

Partner

Jimit Arora

Chief Executive Officer

Nitish Mittal

Partner

Life Sciences IT Infrastructure Services – Service Provider Landscape with PEAK Matrix™ Assessment 2016

The Healthcare and Life Sciences (HLS) landscape has been subject to significant turbulence on account of a gamut of factors including escalating costs, widespread regulatory amendments, changing business models, and evolution of the patient-centric paradigm (with…

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