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In July 2025, the US Senate introduced the bipartisan Keep Call Centers in America Act of 2025 bill. Although still pending, the bill signals a potentially significant policy shift designed to limit the offshoring of US…
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Introduction The Managed Service Provider (MSP) Compendium 2015 provides accurate, comprehensive, and fact-based snapshots of service providers in the MSP market. The study provides a detailed profile of each MSP provider assessed, with a comprehensive picture…
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Introduction The global MSP market, by managed spend, is estimated to be between US$88-93 billion. It witnessed rapid growth of 15-20% CAGR during 2011-2014. MSP is undergoing a transition due to evolving business imperatives, which are…
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INTRODUCTION The global MSP market is witnessing fundamental changes that are altering the dynamics of the market. MSP buyers, having obtained the relatively low hanging fruits, are now looking for additional strategic gains from their MSP…
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