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  • PEAK Matrix®
    July 17, 2024

    While industry-specific cloud solutions serve business-specific needs, Salesforce's focus has shifted to a unified customer view with Einstein Analytics and Customer 360 with evolving enterprise expectations. AI and ML integration has further boosted Salesforce’s automation, personalization,…
  • Provider Compendium
    May 27, 2024

    SAP’s mid-market services market contributed over US$10 billion, posting double-digit YoY growth. Since the launch of SAP BTP, RISE with SAP, and GROW with SAP programs, momentum is growing for Small and Mid-sized Businesses (SMBs) to…
  • PEAK Matrix®
    April 12, 2024

    SAP’s mid-market services market has already made a significant impact, contributing an impressive US$10+ billion with a double-digit YoY growth rate. Momentum is growing for Small and Medium-sized Businesses (SMBs) to adopt the SAP suite for…
  • Provider Compendium
    April 08, 2024

    Amid rapid digitalization and dynamic market landscapes powered by AI, enterprises worldwide are navigating the complexities of business transformation, with a strong emphasis on adopting AI, optimizing costs, and achieving rapid RoI. These enterprises seek cost-effective…
  • PEAK Matrix®
    Feb. 27, 2024

    Amid rapid digitalization and dynamic market landscapes powered by AI, enterprises worldwide are navigating the complexities of business transformation, placing a strong emphasis on adopting AI, optimizing costs, and achieving rapid RoI. These enterprises seek cost-effective…
  • Provider Compendium
    Dec. 12, 2022

    Enterprises have been leveraging SAP for a decade to effectively manage and streamline their day-to-day core business operations. In recent years, SAP has expanded its predominantly on-premise enterprise products to the cloud and launched RISE with…
  • Provider Compendium
    Dec. 12, 2022

    Enterprises have been leveraging SAP for a decade to effectively manage and streamline their day-to-day core business operations. In recent years, SAP has expanded its predominantly on-premise enterprise products to the cloud and launched RISE with…
  • PEAK Matrix®
    Nov. 17, 2022

    Enterprises have been leveraging SAP for a decade to effectively manage and streamline their day-to-day core business operations. In recent years, SAP has expanded its predominantly on-premise enterprise products to the cloud and launched RISE with…
  • PEAK Matrix®
    Nov. 17, 2022

    Enterprises have been leveraging SAP for a decade to effectively manage and streamline their day-to-day core business operations. In recent years, SAP has expanded its predominantly on-premise enterprise products to the cloud and launched RISE with…
  • Provider Compendium
    Sep. 13, 2022

    Until a few years ago, enterprises expected ServiceNow to help them manage digital workflows such as IT Service Management (ITSM) and IT Operations Management (ITOM). Today, enterprises expect stakeholder-centric, automation-focused, and data-/outcome-driven integrated solutions, with an…
  • PEAK Matrix®
    Aug. 10, 2022

    Until a few years ago, enterprises expected ServiceNow to help them manage digital workflows such as IT Service Management (ITSM) and IT Operations Management (ITOM). Today, enterprises expect stakeholder-centric, automation-focused, and data-/outcome-driven integrated solutions with an…
  • Provider Recognition
    Feb. 23, 2022

    As enterprises today navigate the complex landscape of next-generation and legacy technologies, global business footprints, and complex provider portfolios, Everest Group’s PEAK Matrix Service Provider of the Year report will help them identify best-in-class providers with…
  • Provider Compendium
    June 03, 2021

    Enterprises are adopting SAP S/4HANA to modernize their finance and accounting operations, enable end-to-end visibility across the supply chain, better forecast demand and sales, optimize inventory management, and streamline procurement operations. Enterprise expectations are evolving beyond…
  • PEAK Matrix®
    May 03, 2021

    Enterprises are adopting SAP S/4HANA to modernize their finance and accounting operations, enable end-to-end visibility across the supply chain, better forecast demand and sales, optimize inventory management, and streamline procurement operations. However, enterprise expectations are evolving…
  • Provider Compendium
    Jan. 08, 2021

    The early adopters of Pega were looking to adopt its core solutions to help them streamline and automate tedious and recurring back-end manual processes. However, enterprise expectations have evolved, and enterprises are now looking to effectively…
  • PEAK Matrix®
    Dec. 11, 2020

    The early adopters of Pega were looking to adopt its core solutions to help them streamline and automate tedious and recurring back-end manual processes. However, enterprise expectations have evolved, and they are now looking to effectively…
  • Provider Compendium
    Oct. 27, 2020

    A decade ago, enterprises expected ServiceNow to help them manage digital workflows such as IT service management and IT operations management. Over time, enterprise expectations have evolved, and enterprises are now looking for automation-focused data /…
  • PEAK Matrix®
    Oct. 16, 2020

    A decade ago, enterprises expected ServiceNow to help them manage digital workflows such as IT service management and IT operations management. Over time, enterprises expectations have evolved, and they are now looking for automation-focused data /…
  • Thematic Report
    Oct. 12, 2020

    Enterprises are embracing cloud services from diverse vendors to get best-in-class services, mitigate risks, and avoid vendor lock-in. This poses a challenge, as every cloud platform is based on its unique, customized architecture, which is not…
  • PEAK Matrix®
    July 29, 2020

    With the expansion of the Salesforce technology landscape, enterprises’ approach toward Salesforce has evolved from reactive relationship management to a proactive approach focused on Customer Experience (CX). Enterprises are trying to create a 360-degree customer view…

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