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  • Viewpoint
    Nov. 28, 2022

    In recent years, enterprises have been undertaking digital transformation initiatives to improve their business models and operational efficiencies. However, many of them are realizing lower-than-expected benefits from these initiatives. While the reasons behind this value leakage…
  • State of the Market
    Dec. 09, 2021

    COVID-19 significantly impacted IT services globally, as it reduced enterprise demand, disrupted supply chains, posed business and service continuity challenges, threatened the financial viability of firms, and increased cybersecurity risks. In the aftermath of the pandemic,…
  • Thematic Report
    March 31, 2021

    Every year, the expiry of contracts brings a large proportion of the sourced services market back to the planning/negotiating table. Most of these deals have been originally procured via competitive processes involving Request for Proposals (RFPs),…