Thematic Report
Forces & Foresight™ Q2 2025 – BPS
The dynamic IT-BP services industry presents opportunities and challenges for providers, requiring them to have an in-depth understanding of emerging trends, evolving forces, and shifting competitive landscapes.
Forces & Foresight™, our quarterly report focused on IT-BP service providers, empowers providers with the intelligence they need to navigate this volatile environment.
This Business Process Services (BPS) edition of the report addresses five key questions that strategic stakeholders struggle to answer:
- Where do I stand versus my competition in terms of growth?
- How do the industry’s growth prospects look in the foreseeable future? Why?
- Which segments offer opportunities to grow faster than the industry? Why?
- How am I doing in these segments versus my competition?
- How is market share shifting between technology heritage and non-technology heritage players?
This report is available to members.