Managed Services by Staffing Providers: Focus on IT Services and Business Process Services (BPS)

Staffing providers are structurally shifting as they increasingly embrace managed services to mitigate the inherent volatility of contingent staffing and reposition themselves as strategic partners. This move is reshaping how services are delivered, moving from headcount-based fulfillment to outcome-focused engagements. Enterprises are responding positively, especially in areas such as application services, data management, contact centers, finance and accounting, and HR operations, where scale, flexibility, and accountability are essential.

To support this transition, staffing firms are investing in new operating models, proprietary IP, automation tools, and offshore delivery centers. In IT services, adoption is strongest in application development, QA, and data services. In Business Process Services (BPS), early traction is evident in transactional functions, while emerging opportunities lie in compliance-heavy domains and AI-enabled service delivery. The report provides a deep dive into provider capabilities, emerging service models, market gaps, and growth opportunities, helping stakeholders navigate the evolving managed services landscape.