Scope
The PriceBook H1 2025 includes:
- Price benchmarks for 65 IT, BPO, and consulting roles across 10 common onshore, nearshore, and offshore global delivery geographies
- Pricing trends and their drivers over the past six months
- Performance metrics and benchmarks for 20 key metrics
- Key delivery and solution metrics that impact the total cost of ownership
Contents
The PriceBook contains insights on price, performance, and delivery metrics for key outsourced services such as IT applications and infrastructure, finance and accounting, contact center, and business consulting. It also includes drivers impacting ITO and BPO services pricing in onshore, offshore, and nearshore delivery geographies.
The price benchmarks are normalized to best-in-class, industry-standard nomenclatures and solution considerations. Some of the delivery and solution metrics covered in the PriceBook include:
- Staffing mix
- Offshore and nearshore ratios
- Premiums based on underlying technology skills
- Contemporary productivity commitments
- Efficiency ratios for infrastructure services
- Language premiums for voice-based services
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